What are the responsibilities and job description for the Operations Manager position at Penelope's House Cleaning?
Job Title: Operations Manager
About Us
Penelope's House Cleaning is a rapidly growing residential and commercial cleaning company dedicated to providing top-tier service to clients across the Metro Detroit area. Our service areas include Oak Park, Livonia, Farmington Hills, Dearborn, Detroit, Southfield, Ferndale, Warren, and Sterling Heights. We are seeking a highly skilled and motivated Operations Manager to lead our team, optimize our processes, and drive our continued growth. This is a key leadership role for a strategic thinker who is passionate about quality service, team development, and operational excellence.
Key Responsibilities
Team Leadership & Management: Oversee, train, and mentor our team of professional cleaners. Manage staffing, scheduling, and labor allocation to ensure all cleaning projects are completed on time and to the highest standards. Conduct regular performance reviews and provide ongoing coaching and feedback to team members. Foster a positive, productive, and safe work environment.
Client Relations & Quality Control: Serve as the primary point of contact for key clients, building and maintaining strong relationships. Proactively address client feedback and resolve any service-related issues to ensure complete satisfaction and high client retention. Implement and manage a quality assurance program, including regular site inspections and audits.
Operational & Financial Oversight: Manage and control operational budgets, including labor and supply costs. Oversee inventory management for cleaning supplies and equipment. Identify and implement process improvements to increase efficiency and profitability. Track and report on key performance indicators (KPIs), such as client satisfaction, team productivity, and financial performance.
Recruitment & Training: Lead the recruitment and onboarding process for new cleaners. Develop and implement comprehensive training programs for new hires and ongoing professional development for the team.
Requirements
Proven experience as an Operations Manager or in a similar leadership role, preferably within the cleaning, hospitality, or service industry.
Strong leadership and team-building skills with a track record of motivating and developing staff.
Excellent communication and interpersonal skills, with the ability to build rapport with both clients and employees.
Must be able to lift and carry 60 pounds.
Exceptional organizational and time-management abilities.
Proficiency with business management software, including scheduling tools and CRM systems.
Valid driver's license and reliable transportation.
Successful completion of a full background check is required.
Compensation & Details
Pay Rate: Starting at $17.00 per hour.
Hours: This is a part-time position, with 18 to 35 hours per week available.
If you are a results-oriented leader with a passion for building a world-class service team, we encourage you to apply. We are excited to find someone who can help us take Penelope's House Cleaning to the next level.
Job Type: Part-time
Pay: From $17.00 per hour
Work Location: On the road
Salary : $17