What are the responsibilities and job description for the Front Desk Associate – Fitness Center / Gym position at Pender Adult Services?
Position Summary:
The Front Desk Associate serves as the first point of contact for members and guests, ensuring a welcoming, professional, and efficient experience. This role is responsible for managing daily front desk operations, assisting members, handling administrative tasks, and supporting overall gym operations.
Key Responsibilities:
- Greet members and guests in a friendly and professional manner
- Check members in and verify memberships
- Answer phone calls, emails, and in-person inquiries
- Provide information about memberships, programs, and services
- Process new memberships, renewals, and payments
- Maintain accurate records of member accounts and transactions
- Schedule appointments, classes, and facility use as needed
- Monitor facility access and ensure adherence to policies and safety procedures
- Keep the front desk area clean, organized, and presentable
- Address member concerns and escalate issues when necessary
- Help maintain cleanliness of the gym
Qualifications:
- High school diploma or equivalent required
- Previous customer service or front desk experience and fitness experience preferred
- Strong communication and interpersonal skills
- Basic computer skills and familiarity with scheduling/payment systems
- Ability to multitask and stay organized in a fast-paced environment
- Friendly, professional demeanor with a customer-focused attitude
Physical Requirements:
- Ability to stand, walk, and perform light administrative tasks
- Occasionally lift up to 25 pounds
Key Skills:
- Customer service excellence
- Fitness knowledge
- Communication and problem-solving
- Organization and attention to detail
- Reliability and teamwork
Join us in creating a welcoming environment where members feel valued and supported! This role is perfect for motivated individuals who thrive in fast-paced settings and enjoy helping others achieve their fitness goals.
Pay: $14.00 - $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person
Salary : $14 - $15