Learning Facilitator

Company Description

Since 1936 PenAir® Credit Union has been the catalyst where community, resources, and impact come together and produce a powerful force for good. We have a unique culture and we’re passionate about it. Grown from the values we hold most dear, three guiding principles shape how we see the people we serve, the community around us, and our role within it. These guiding principles are Respect, Service, and Communerosity® and they’re woven throughout our culture.

PenAir is where people and community, resources and expertise align with your values to create real impact. Generational impact through strong financial education and support. We care about the things you care about. As the largest and oldest credit union in Pensacola, Florida, with more than $2.5 billion in assets, our purpose is to enhance the lives of those we serve in the Florida Panhandle, Southern Alabama, and Virginia.

Careers
Do you have a passion for helping others?
Currently, PenAir provides access to 14 convenient locations in Baldwin County, AL and Escambia, Santa Rosa, and Okaloosa Counties in Florida. Join us and become a powerful force for good - after all we live, work, and play here too.

Join the team. You’ll fit right in.
Take control of your future by mapping out a career at PenAir. Working with us means you can shape your professional experience to suit your dreams. We offer valuable resources that provide you the opportunity to build upon and strengthen your skills. Whether it be a career path in advising our members directly on products and services, guiding them through major purchase decisions on a home or vehicle, or even helping build the technology and processes behind the scenes, there is a place for everyone at Pen Air! Success looks different for everyone. Where will your journey take you? 

The PenAir difference.
Just like we strive to be a force for good at work, Pen Air works just as hard to supply employees with a total rewards package that includes competitive salaries and meaningful benefits.

Holistic Amenities:

• Up to $15K available for continuing education
• Student Loan Paydown
• Adoption Assistance Reimbursement
• Wellness Programs
• Gym membership reimbursement
• Formal Career Development Resources
• Financial Wellness Resources
• Purchase assistance with computers and fitness equipment.

Benefits Package Highlights:

• Generous PTO Plan—20 days for new hires
• Paid Maternal & Parental Leave
• Competitive Retirement Plan
• Competitive medical, dental & vision plans
• Company paid Telehealth services.
• Company paid Short Term Disability
• And more……….!

The starting wage for this role is $27.07 per hour.

About the role:

Facilitate functional and soft skill training for new and existing employees. Training content covers: facets of operations and member service including PenAir's mission and guiding principles, functions, and duties to ensure compliance, product knowledge, service standards, solutions, conflict management and member satisfaction that is critical to the success of the credit union, under the direction of the Learning Facilitation Manager.

Major Duties and Responsibilities:

• Conducts job-specific functional training for all Front-Line staff and new hire Onboarding sessions for all employees. Conducts other company-wide training including member experience and conflict management training, training for new products and services, and refresher training. Provides feedback regarding training participant's progress to training participants and appropriate manager/supervisor
• Collaborates with Instructional Designers on designing and updating training manuals and related materials. Maintains company-wide knowledge base. Ensures the Knowledge Center, training classes, class resources, and training procedures are up to date with current processes and procedures. Maintains users in job specific systems, tracks enrollment and participation of courses.
• Completes Learning & Development Helpdesk requests and updates to Knowledge Center
• Represents Learning & Development on project teams as assigned. Research, tests processes, develops a training plan, and creates or updates procedures as needed for project
• Performs other job-related duties as assigned.

Minimum Qualifications:

• Experience
  • Three years to five years of similar or related experience, including preparatory experience.
• Education/Certifications/Licenses
  • A two-year college degree or completion of a specialized course of study at a business or trade school equivalent to approximately 64 credit hours.
• Interpersonal Skills
  • A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically, it includes subject matter experts as well as first level to middle managers.

Other Skills:

• Routinely perform work in a controlled, shared environment with minimal noise; complete job functions independently or with limited supervision and work effectively both individually and as part of a team.
• Demonstrate excellent writing skills and attention to detail, with the ability to research content, collaborate with Subject Matter Experts, and present information clearly. Skilled in developing learning materials, including participant and facilitator guides and presentation content.
• Effectively work across functional and departmental lines and interact at all levels of the organization.
• Possess advanced verbal communication skills, with a strong emphasis on delivering presentations to both large and small audiences; persuasive speaking ability is essential.
• Create an atmosphere that promotes PACU’s Purpose and Guiding Principles by maintaining personal integrity, presenting a friendly, enthusiastic, and professional demeanor, and providing extraordinary service to internal members while fostering teamwork among employees.
• Perform responsibilities with composure under the stress of deadlines and requirements, and effectively manage multiple, simultaneous, and changing priorities.
• Exercise the highest level of discretion regarding internal and external confidential matters.
• Proficient in basic computer skills, Microsoft Office, and Pen Air-specific software.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.