What are the responsibilities and job description for the Shift Manager position at Pembroke & Co.?
Benefits:
Supporting one of the largest QSR brands, the Shift Manager will support daily operations, develop your team, and help drive strong business results in a high-energy operation. You’ll work closely with the Store/Restaurant Manager to ensure smooth operations while gaining the experience needed to grow into a leadership role.
Why join us?
Team Leadership
- Scholarship Program
- Referral Bonus Program
- 401(k)
- 401(k) matching
- Bonus based on performance
- Dental insurance
- Health insurance
- Paid time off
- Tuition assistance
- Vision insurance
- Competitive salary
Supporting one of the largest QSR brands, the Shift Manager will support daily operations, develop your team, and help drive strong business results in a high-energy operation. You’ll work closely with the Store/Restaurant Manager to ensure smooth operations while gaining the experience needed to grow into a leadership role.
Why join us?
- Opportunity to grow into a Store/Restaurant Manager role
- Hands-on leadership experience in a fast-paced environment
- Direct impact on team success and guest experience
- Generous discounts on food/coffee
Team Leadership
- Assist with recruiting, hiring, and training team members
- Lead by example and work alongside the team during shifts
- Provide coaching and feedback to support team development and a positive team culture
- Hold team members accountable for performance and behavior
- Create a guest-first culture and lead by example to deliver excellent service
- Maintain brand standards, cleanliness, and food safety
- Address guest feedback and support service improvements
- Support sales growth through execution of promotions and initiatives
- Help manage labor, food costs, and cash handling
- Track performance and assist in achieving business goals
- Assist with scheduling, payroll, inventory, and ordering
- Complete basic reporting and administrative tasks
- Support and step in for the Store/Restaurant Manager as needed
- Prior management or leadership experience in restaurant, retail, or customer-facing environment (QSR preferred)
- Strong communication and teamwork skills with a demonstrated understanding of confidentiality
- Ability to work in a fast-paced, hands-on role
- Basic math, problem-solving, and computer skills
- High school diploma (or equivalent)
- ServSafe Certification (preferred)
- Flexible schedule (including early mornings, weekends, holidays)
- On your feet most of the shift (candidates should be able to sit, stand, traverse, etc. for up to 12 hours and lift up to 50lbs.)
- Fast-paced, team-oriented environment