What are the responsibilities and job description for the Freight Truck Dispatcher - Broker position at Pembroke & Co.?
Benefits:
Supporting a growing, local, and family-owned transportation company, the Freight Truck Dispatcher will manage day-to-day dispatch for a growing team of Class A CDL drivers, keeping loads moving and solving issues as they come up. This role requires hands-on dispatch experience within the trucking industry and the ability to manage live loads, adjust to delays, and make quick decisions. This role is ideal for someone who is self-motivated, communicates effectively, and enjoys being part of a close-knit, collaborative team.
Key Responsibilities
- Short-term Disability Insurance
- Life Insurance
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Supporting a growing, local, and family-owned transportation company, the Freight Truck Dispatcher will manage day-to-day dispatch for a growing team of Class A CDL drivers, keeping loads moving and solving issues as they come up. This role requires hands-on dispatch experience within the trucking industry and the ability to manage live loads, adjust to delays, and make quick decisions. This role is ideal for someone who is self-motivated, communicates effectively, and enjoys being part of a close-knit, collaborative team.
Key Responsibilities
- Dispatch and manage schedules for Class A CDL drivers, assign loads, and adjust schedules as needed
- Utilize TMS & logistic software to coordinate routes, loads, deliveries, and pick-ups
- Serve as the main point of contact for drivers and ensure all parties are informed of load status, delays, and changes
- Troubleshoot and resolve customer inquiries, delays, breakdowns, and rerouting needs in a timely manner
- Partner with brokerage contacts and internal teams to ensure efficient load planning and execution
- Coordinate with brokerage department to qualify carriers and administer paperwork
- Maintain accurate records, track load progress, and ensure on-time pickup and delivery performance
- Ensure compliance with applicable local, state, and federal regulations
- 5 years of hands-on tractor-trailer dispatch experience (required)
- Experience working in a carrier dispatch (CDL Class A Drivers; dry van and/or flatbed) environment
- Working knowledge of ICC regulations and safety awareness (preferred)
- Experience working with Google Suite, Profit Tools, FourKites, and TMS Scheduling (preferred)
- Ability to troubleshoot and predict problems before they arise
- Ability to think and act creatively to provide solutions in a fast-paced, time-sensitive environment
- Effective communication skills and an ability to interact with drivers, customers, and internal teams
- Strong organizational skills and an ability to work swiftly between multiple projects
- A reliable schedule (Monday through Friday, 8:00 AM – 5:00 PM and overtime opportunities available)
- A primary work location in south-central Maine
- Sitting for long durations (must be able to twist, turn, bend, stand, climb, kneel, and walk as required to perform the duties associated with the Dispatcher role)
- We are an established Maine-based company with 40 years of industry experience
- We have many long-tenured employees and believe in a community-focused culture
- We are committed to safety
Salary : $28 - $33