What are the responsibilities and job description for the Entry-Level Operations Assistant position at Pembroke & Co., Inc.?
Position Overview
Supporting one of the largest QSR brands, the Operations Assistant plays a critical role in keeping two store locations running smoothly and efficiently. This position combines behind-the-scenes coordination with hands-on support, ensuring strong operational performance while contributing to a positive guest experience. You’ll work across locations in Channahon and Pontiac, IL, helping drive consistency, organization, and day-to-day success.
Why Join Us?
Supporting one of the largest QSR brands, the Operations Assistant plays a critical role in keeping two store locations running smoothly and efficiently. This position combines behind-the-scenes coordination with hands-on support, ensuring strong operational performance while contributing to a positive guest experience. You’ll work across locations in Channahon and Pontiac, IL, helping drive consistency, organization, and day-to-day success.
Why Join Us?
- Opportunity to support and influence operations across multiple locations
- Exposure to both administrative and in-store responsibilities
- Fast-paced environment where your work makes a visible impact
- Generous discounts on food/coffee
Key Responsibilities
Team & Guest Experience
- Partner with store leadership to drive a positive team environment
- Maintain strong operational flow by supporting both back-office and in-store activities
- Assist with floor coverage and provide excellent customer service when needed
- Support brand standards, cleanliness, and overall store presentation
Business & Financial Performance
- Conduct weekly inventory counts and investigate discrepancies
- Ensure stores remain properly stocked through regular ordering
- Support performance tracking through audits and reporting
Administrative & Operational Support
- Create and manage schedules across two locations based on business needs
- Coordinate with vendors for maintenance, deliveries, and issue resolution
- Execute product ordering and monitor inventory levels, ensuring that the stores always have the appropriate stock
- Perform brand excellence audits and record store performance data
- Assist with merchandising and sales initiatives, including new product placement
What We’re Looking For
- 6-12 months of previous experience in a quick-service restaurant environment
- Experience with scheduling, inventory management, and ordering supplies
- Strong communication skills, both written and verbal
- High attention to detail and a commitment to maintaining high standards
- Ability to stay organized and manage multiple priorities
- High school diploma or equivalent (background check required)
What to Expect
- Flexible schedule (5 day work week which includes one weekend day off, shifts typically start at 6:00AM and end at 2:00PM)
- A dynamic role combining administrative responsibilities with hands-on support
- Work across two store locations as business needs require
- Active, fast-paced environment with some physical demands (candidates should be able to sit, stand, traverse, etc. for up to 12 hours and lift up to 50lbs.)
Salary : $23 - $25