What are the responsibilities and job description for the Project Coordinator position at Pella Windows & Doors of Wisconsin?
We’re looking for a detail-oriented Project Coordinator to manage customer orders from contract through final resolution. In this role, you’ll coordinate order entry, purchasing, scheduling, release, delivery, and (when applicable) installation—partnering with sales, order fulfillment teams, and third-party providers to deliver an excellent customer experience.
Key Responsibilities
- Serve as a primary point of contact for internal teams and customers throughout the order lifecycle.
- Review and enter/book orders from the sales team; confirm details, timelines, and requirements.
- Purchase products from vendors and corporate manufacturing facilities; track confirmations and changes.
- Record and manage key dates and activities related to orders to ensure on-time delivery.
- Schedule and release completed product; coordinate value-add and pre-finish activities as needed.
- Coordinate delivery and, when applicable, installation scheduling for customer orders.
- Support payment collection following delivery/installation when needed.
- Manage recovery processes for shortages, damages, and service issues; order parts and schedule service as required.
- Process factory credits and follow up on pending/denied credits.
- Serve as a resource for product offering and system/process questions (e.g., PQM/IADM).
- Assist with physical inventory and resolving inventory discrepancies as needed.
- Promote continuous improvement within the department.
- Coordinate and manage installation permits and related documentation (including Lead Safe Install paperwork when applicable).
- Approve and process payments for subcontracted installation companies, as applicable.
Qualifications
- High school diploma or GED required
- Proficiency with Microsoft Office (Excel, Word, Outlook) required.
- Ability to manage multiple priorities with strong attention to detail and follow-through.
- Strong communication skills and customer-service mindset (internal and external).
- Ability to work effectively in a team environment.
Preferred
- 0–2 years of customer service or general business experience.
- Familiarity with general construction applications/terminology and/or window and door applications/components.
- Willingness to learn and develop proficiency in tools such as PQM, Salesforce, Company Cam, and Microsoft Teams.
What Success Looks Like
- Accurate order processing and documentation
- Efficient coordination to hit milestones and delivery/installation timelines
- Excellent customer service for internal and external stakeholders
- Ownership of individual goals and follow-through on open issues
- Demonstrated strengths in teamwork, communication, organization/planning, and problem-solving
Pay: $24.00 - $26.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $24 - $26