What are the responsibilities and job description for the Service Tech position at Pella Windows & Doors of the Carolinas and Southwest Virginia?
Job Summary
A successful Field Service Technician is mechanically inclined, eager to learn, and committed to continuous improvement. They approach each service call with a positive attitude, strong problem-solving skills, and the ability to turn challenges into opportunities to exceed customer expectations.
In addition to technical expertise, the Service Technician must be able to work independently, manage their daily schedule effectively, maintain accurate service documentation, and collaborate with internal teams to ensure timely resolution of customer issues.
Essential Duties And Responsibilities
Most people talk about culture, but we live and breathe it in all that we do. We care about our customers and our associates. We strive to provide a work environment that follows our beliefs:
Company Website
Pella Windows & Doors of the Carolinas and Southwest Virginia is an equal opportunity employer. The company does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or other protected statuses as applicable by local, state, and federals laws. Hiring decisions are based solely on qualifications and business needs.
If you are an individual with a disability, you may be entitled to a reasonable accommodation as defined under the Americans with Disabilities Act. If you require a reasonable accommodation at any time during the application or employment process, please contact Human Resources and provide the position details and your requested accommodation.
A successful Field Service Technician is mechanically inclined, eager to learn, and committed to continuous improvement. They approach each service call with a positive attitude, strong problem-solving skills, and the ability to turn challenges into opportunities to exceed customer expectations.
In addition to technical expertise, the Service Technician must be able to work independently, manage their daily schedule effectively, maintain accurate service documentation, and collaborate with internal teams to ensure timely resolution of customer issues.
Essential Duties And Responsibilities
- Responsible for repairs and adjustments which may include such tasks as replacing glass or installing items such as window shades, blinds, muntin’s and roll screens.
- Also responsible for the preparation of field reports on product problems, collection of COD receipts and maintenance of service order and billing paperwork.
- Awareness of service-related issues and the administration is a critical backbone to the support function of this position.
- Responsible for preparation and cleanup of work area with careful attention to courtesy toward the homeowner's belongings and surroundings.
- Additional duties as specified by management.
- Ensuring quality customer service.
- Responsible for driving a company vehicle.
- Ability to use hand tools
- Must be able to work from ladders and scaffolding
- Must meet company driver qualification and insurability requirements and maintain acceptable motor vehicle record.
- Must be dependable, neat in appearance, a good listener, and personable with good communication skills for direct customer contact.
- Must be capable of lifting/moving heavy loads (100 lbs.) throughout the day and without additional assistance.
- 1-2 years of related education/ experience, particularly in the area of building materials or construction
- High School Diploma or Equivalent
- Knowledge of residential construction
- Prior Windows and Doors experience preferred
- Construction experience is a plus.
- Computer experience preferred
- Competitive Compensation
- Insurance (medical, dental, vision)-First of the month after 30 days of employment
- 401(k)/ 401(k) matching- 100% of first 1% contributed and 50% of the next 5% after 1 year of employment
- Profit sharing
- 10 Paid Holidays
- Vacation/ PTO
- Life Insurance
Most people talk about culture, but we live and breathe it in all that we do. We care about our customers and our associates. We strive to provide a work environment that follows our beliefs:
- Culture- We are a team-oriented company. We believe in our employees and strive to improve the lives of those we serve.
- Benefits- Comprehensive benefit packages
- Growth- We believe in our employees and encourage them to grow both personally and professionally. As a company, we invest in our employees.
- Work-Life Balance- We take pride in our employees having a well work-life balance
- Our People- Here you will work side by side with very knowledgeable people in the industry and build relationships that last.
Company Website
Pella Windows & Doors of the Carolinas and Southwest Virginia is an equal opportunity employer. The company does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or other protected statuses as applicable by local, state, and federals laws. Hiring decisions are based solely on qualifications and business needs.
If you are an individual with a disability, you may be entitled to a reasonable accommodation as defined under the Americans with Disabilities Act. If you require a reasonable accommodation at any time during the application or employment process, please contact Human Resources and provide the position details and your requested accommodation.