Window and Door Install Technician

Job Summary:

The Install Technician is responsible for performing aspects of both Install and Recovery. The Install Technician will install Pella product, diagnose and repair Pella product, read contract documents, provide timely documentation and communication to relevant stakeholders, and help lead an Installation team to provide high-value service to internal and external customers. Depending on the team assignment, individual skill level and experience, the Installation Technician will spend a variable amount of time on Installation or Recovery work.

Schedule and Availability:

• Weekdays during normal business hours from 7am to 4pm
• Some overtime as required and approved by management

Essential Duties and Responsibilities:

Install

• Install windows and doors with proper Pella install procedure
• Operate job site equipment (Lifts, Lulls etc.)
• Maintain trucks and tools assuring all materials are ready for jobs
• Follow all OSHA guidelines as well as job site best practices
• Perform quality control measures for each job
• Regularly communicate with Project Managers about project status
• Record updates on Company Cam about needed materials and job status
• Ability to read contract documents
• Overseeing work of other team members and coaching as necessary
• Confirm proper material per job requirements
• Ensure ownership of jobsites and champion FTC
• Performs all other duties as necessary or assigned

Recovery

• Must be able to develop a strong understanding of Pella products and their applications
• Diagnose and repair Pella products of various styles and vintages
• Meet with customers to look at vintage or new products
• Identify the part that is damaged or causing customer issues
• Bring information to the Project Manager to order required parts as necessary
• Record updates on Company Cam about job status
• Ability to read contract documents
• Confirm proper Pella product is accounted for and verified per contract specifications
• Ensure ownership of jobsites and champion FTC
• Performs other related duties as necessary or assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Knowledge, Skills, and Abilities:

• High attention to detail
• Ability to make informed decisions within industry standards
• Ability to be a high-value team member
• Dedication to excellence in installation and service
• Ability to read contract documents and well versed in internal and external communication channels
• Strong diagnostic skills
• Must possess a valid Driver’s License
• Must meet Technician II KPI’s

Education and Experience:

• One year in construction industry required
• Six months of window and door experience required
• Trim carpentry experience preferred
• Ability to train use of power tools

Mathematical and Reasoning Skills

• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Proficient in reading and interpreting tape measure
• Ability to solve practical problems
• Ability to work in fractions and decimals

Computer Skills:

• Must be familiar with smart devices
• Ability to learn and utilize proprietary Pella software programs and other business critical applications

Communication Skills:

• Ability to communicate via phone and email in a timely manner
• Strong customer relation skills
• Ability to communicate regularly with appropriate company stakeholders

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, type or feel; reach with hands and arms; and talk or hear
• The employee is occasionally required to sit, stoop, or crouch
• The employee must occasionally lift and/or move up to 100 pounds
• Must be comfortable with heights as some jobs may include ladder or scaffolding work

Work Environment

• Work environment with this job includes company warehouse facilities and customer job sites
• The noise level of this job is typically moderate to loud
• Temperature fluctuates with seasons
• This employee is frequently exposed to power tools and moving mechanical parts

EOE Statement

Pella of Oklahoma provides a working environment free of discrimination and harassment. Pella of Oklahoma treats all persons equally, regardless of race, color, sex, religion, national origin, age or disability, as each is protected under federal law. Pella of Oklahoma also treats all persons equally, regardless of political affiliation and belief, pregnancy, national origin, age, creed, marital status, military status, sexual orientation, mental disorder, veteran status, ancestry, or handicap as each category is protected under a municipal ordinance or state law.

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply

Ability to Commute:

• Oklahoma City, OK 73114 (Required)

Ability to Relocate:

• Oklahoma City, OK 73114: Relocate before starting work (Required)

Work Location: In person

Salary : $19 - $22