What are the responsibilities and job description for the Project Coordinator/Brand Ambassador position at Pella Windows & Doors of New England?
Project Coordinator/Brand Ambassador:
New England Window and Door dba Pella Windows and Doors – Serving Maine and New Hampshire, an innovative, dynamic, growing company is now looking for a Project Coordinator/Brand Ambassador to work out of our Bedford showroom. We need a confident, self-motivated individual who is focused on details and thrives being faced with a challenge. We provide independence and a fun work environment. We look for you to provide a competitive drive, high level of professionalism and an outgoing nature.
We offer:
- Competitive compensation and benefits
- Hourly rate starting at $22/hr. with bonus opportunities
- Quality engineered product solutions that are unmatched in the construction industry
- Excellent training programs and career development opportunities
- Reputation of the Pella Brand
- Full time work schedule
- Monday - Friday
Job Responsibilities:
- Qualify sales leads for all divisions and assist with service requests
- Ensure all sales transactions are completed accurately and in a timely manner
- Secure appointments for sales staff
- Field all calls, greet and assist customers who visit the showroom accordingly
- Maintain a world class image of the showroom by carrying out daily and weekly checklists
- Through training and learning, provide product expertise education to customers
- Assist outside sales representatives with customer service tasks and outbound follow up calls
- Responsible for coordinating the order entry, purchasing, scheduling, releasing, delivery, and possible installation of customer orders in a timely manner
- Ensuring that each detail in the customer’s order is addressed by managing orders from the point of contract through final resolution, which includes post installation and/or service issues
- Work closely with sales & install teams, order fulfillment teams and 3rd party providers to achieve and provide excellent customer satisfaction
- Occasional local travel required
Communication Skills:
- Ability to read, interpret, understand, and explain documents such as sales processes, product specifications or warranty manuals
- Ability to effectively present information to others, gather information from others, and respond appropriately to questions from customers, coworkers, and managers
- Must display excellent phone and email etiquette
- Must be able to present appropriate attitude for the situation when interacting with customers or coworkers
Professional Skills:
- Must be pro-active, self-disciplined, self-motivated, and have a demonstrated ability to follow projects through to completion
- Attention to detail is required
- Demonstrate organizational skills, prioritize tasks, and meet deadlines
- Must be able to develop trust, respect, and confidence of customers, coworkers, and managers
- Must be able to investigate issues and resolve conflict in the best interests of the business and our customers.
Qualifications:
- Bachelor’s Degree or Associates Degree from a two-year college or technical school preferred
- Retail, construction industry or 1-2 years in related customer service experience a plus
- Demonstrate a record of success supported by results and achievements
- Computer proficiency and ability to learn industry related software
- Individual’s motor vehicle record must also comply with company requirements
Job Type: Full-time
Salary: From $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
Job location: Bedford, NH
- Reliably commute or planning to relocate before starting work (Preferred)
- Driver's License (Preferred)
- Work Location: In person
Job Type: Full-time
Pay: From $22.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Paid time off
- Paid training
- Professional development assistance
- Vision insurance
Compensation Package:
- Bonus opportunities
- Hourly pay
Ability to Relocate:
- Bedford, NH: Relocate before starting work (Required)
Work Location: In person
Benefits:
Health Insurance, 401K Plan, Vacation & Paid Time Off