What are the responsibilities and job description for the Collections Specialist position at Pella Windows & Doors of North Carolina and Southwest Virginia?
This role is responsible for supporting the Credit/Collections manager and following established credit policies. Key responsibilities include investigating past due customer balances, communicating with customers and internal departments to resolve discrepancies, and updating collection notes in our accounting system, all while providing the highest level of professional service to our customers and internal teams.
The ideal candidate for this role should have at least 1-3 years of previous experience with collections or in an accounts receivable position. The Collections Specialist must have excellent communication, interpersonal and organizational skills, with strong attention to detail. This individual is expected to maintain a positive attitude and willingness to set personal goals within their role.
Location: 772 Gallimore Dairy Road, High Point, NC 27265 (on site daily)
House: Monday - Friday 8:00am - 5:00pm
Responsibilities And Duties
Pella Windows and Doors of North Carolina and Southwest Virginia is an equal opportunity employer committed to a diverse workforce. Pella is committed to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
The ideal candidate for this role should have at least 1-3 years of previous experience with collections or in an accounts receivable position. The Collections Specialist must have excellent communication, interpersonal and organizational skills, with strong attention to detail. This individual is expected to maintain a positive attitude and willingness to set personal goals within their role.
Location: 772 Gallimore Dairy Road, High Point, NC 27265 (on site daily)
House: Monday - Friday 8:00am - 5:00pm
Responsibilities And Duties
- Review open accounts for needed collection efforts
- Make outbound collection calls in a professional manner while maintaining and improving customer relations
- Identify issues driving account delinquency and discuss them with management
- Contact an average of 35 accounts per day
- Organize a process for follow-up calls
- Keep accurate records and report on collection activity
- Support manager in issuing monthly customer statements
- Process payments within web-based payment portal
- Mail correspondence to customers as needed to request payment on delinquent accounts
- 1-3 years of relevant experience as a Collection Specialist or similar role
- Knowledge of billing procedures and collection techniques
- Familiarity with laws related to debt collection
- Working knowledge of MS Office
- Experience with Accounting Systems and AR modules
- Excellent communication skills (written and oral)
- Problem solving skills
- Competitive Compensation
- 401k/ 401K Matching- 50% up to 6% after 1 year of employment
- Profit Sharing
- Insurance (Medical, Dental, Vision)- First of the month after 30 days of employment
- Life Insurance
- 9 Paid Holidays
- Vacation/PTO
- Tuition Reimbursement
- Flexible Spending Account
- Employee Assistance Program
- Culture- We are a team oriented company. We believe in our employees and strive in improving the lives of those we touch.
- Benefits- Comprehensive benefit packages
- Growth- We believe in our employees and encourage them to grow both personally and professionally. As a company, we invest in our employees.
- Work- Life Balance- We take pride in our employees having a well work-life balance
- Our People- Here you will work side by side with very knowledgeable people in the industry and build relationships that last.
Pella Windows and Doors of North Carolina and Southwest Virginia is an equal opportunity employer committed to a diverse workforce. Pella is committed to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.