What are the responsibilities and job description for the Service Technician position at Pella Products of Kansas?
Description
Department: Service
Reports Report to: Service Manager
Location: Wichita
Shift/Hours: 7:00 am – 6:00 pm
Travel Requirement: 40%
FLSA Status: Non-Exempt
Summary: The Service Department Technician repairs and/or replaces Pella products, educates customers on routine maintenance, and troubleshoots product matters by performing the following duties.
Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Essential duties and responsibilities include, but may not be limited to the following:
Qualifications: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Department: Service
Reports Report to: Service Manager
Location: Wichita
Shift/Hours: 7:00 am – 6:00 pm
Travel Requirement: 40%
FLSA Status: Non-Exempt
Summary: The Service Department Technician repairs and/or replaces Pella products, educates customers on routine maintenance, and troubleshoots product matters by performing the following duties.
Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Essential duties and responsibilities include, but may not be limited to the following:
- Ability to work closely with a diverse group of customers.
- Maintain a working knowledge of Pella Products
- Perform inspection and repair of Pella products
- Determine the issue by evaluating and analyzing the symptoms
- Advise Customers on warranty and product questions as well as discuss appropriate charges
- Communicate project information electronically and to the inhouse service coordinators
- Maintain a working inventory of service parts
- Ensure company provided vehicle stays in good working order
- Ability to work independently with strong organizational skills
- Follows company core values: Integrity, Accountability, Leadership, Respect
Qualifications: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- High School Diploma or equivalent
- Appearance positively represents Pella
- Demonstrate competency in repairing or replacing window and door parts
- Working knowledge of basic hand tools
- Proficient use of smart phone
- Flexible travel schedule
- Pass a physical administered by a medical practitioner
- Pass a pre-hire background and drug screening
- Valid Driver’s License
- Insurability
- 2-5 years experience in construction and carpentry
- While performing the duties of this job, the employee is exposed to weather related conditions and in-home conditions of our customers
- The employee must frequently lift and/or move
- 8’ door panels without assistance
- 36” wide sashes without assistance
- 80 pounds from floor level several times a day without assistance
- Heavy oversized glass
- The employee will frequently work from a ladder up to 30’ in the air and/or scaffolding
- While performing the duties of this Job, the employee is regularly required to sit, stand, and lift.