Project/Showroom Coordinator

Description

This position serves as the first point of contact for the Pella Showroom customer walk-ins and call-ins and contributes to sales success by properly directing customers to the appropriate department and answers product related questions. Must be a quick learner and have a desire to be a product expert. In addition, he/she will provide administrative assistance to sales and administration.

Responsibilities

Brand Ambassador

• Greet walk-in customors in the Hays office and help them with product demonstrations and sales and service needs.
• Answer incoming phone calls from customers and input data into Salesforce.
• Familiarizing yourself with the company's mission, vision and goals.
• Building rapport with customers.
  
  

Project Coordination

• Manage ordered jobs in order management system from order through delivery.
• Coordinate with homeowners and installers to establish install dates.
• Assume all communication responsibilities with the customers regarding their projects.
• Work with customers in the Hays location on product pick up.
• Help with calls for accounts receivable.
• Initiate service requests for contractor and homeowner customers.
  
  

Product Quoting

• Field calls/e-mails from customers and generate quotes.
• Receive take offs from outside sales rep and generate quotes.
• Evaluate blueprints and generate quotes for customers.
  
  

Inventory And Back-room Management

• Work with delivery personnel from Wichita to receive product and scan to Hays location.
• Keep products organized and protected from potential damage
• Work with local installers to load up jobs and scan product out of back room.
  
  

Housekeeping

• Help to keep showroom area tidy and presentable to customers.
• Manage petty cash and ensure needed office materials are in stock.
  
  

Field Assistance

• Work with outside rep to aid in obtaining samples in the field.
• Potentially run small sales calls as needed.
• Jobsite checks.
• Aid in delivery of small parts and pieces to contractor customers.
  
  

IMPORTANT INFORMATION

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify.

Requirements

Minimum Qualifications

• High School Diploma
• 2-3 year background in customer service, sales or another related field.
• Must be an outgoing person with a positive and enthusiastic attitude.
• Organizational, social and customer focus skills are necessary.
• Outlook, Microsoft Word, Excel, PowerPoint etc.
• Strong math skills and good data entry skills are required.
• A high level of energy, confidence and top notch customer service.
  
  

WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prolonged periods of sitting at a desk.
• Extensive use of computer, keyboard and other office equipment.
• Often communicating with customers in person or on the phone.
• Occasional walking and lifting may be required.