What are the responsibilities and job description for the Box Office Assistant / Inside Sales Representative (Seasonal Position) position at Pelicans Ballpark - Home of the Myrtle Beach Pelicans?
About Pelicans Ballpark
Pelicans Ballpark is a year-round entertainment venue and home to the Myrtle Beach Pelicans, Class-A Affiliate of the Chicago Cubs. Pelicans Ballpark is in Myrtle Beach, SC less than a mile from the beach. The ballpark hosts 66 Pelicans game each year in addition to numerous other events including concerts, baseball/softball games, the Myrtle Beach Marathon, community events and more.
About the Myrtle Beach Area
The Myrtle Beach area hosts 20,000,000 visitors annually and the destination consistently ranks among the best in the country. Stretching along 60 miles of sun-kissed South Carolina shoreline, Myrtle Beach is more than just a beach — it’s a vibrant coastal destination where every moment becomes a memory. From the iconic Myrtle Beach Boardwalk to hidden gems in our 14 unique communities, The Beach is calling with something for everyone.
Who are the Myrtle Beach Pelicans?
The Pelicans are entering their 28th season in Myrtle Beach. The team played its first season in 1999 and recently signed a new 30-year lease with the City of Myrtle Beach, securing their future in Pelicans Ballpark for decades to come.
Myrtle Beach Pelicans Awards & Accolades
- #1 MiLB Single-A Ballpark Experience for 6th Consecutive Year (Stadium Journey Magazine, 2024)
- 2020 Community Award Winner (SC Governor’s Conference on Tourism & Travel)
- 2015 Bob Freitas Class A-Advanced Award Winner (Baseball America)
- Carolina League Excellence in Marketing & Promotions Award
- Top 5 Myrtle Beach Attraction (TripAdvisor)
- TripAdvisor Certificate of Excellence Recipient
- Franchise Sellout Record (15)
- Franchise Record for Average Nightly Attendance (4,197)
- Back-to-Back Carolina League Champions (2015 & 2016)
Who Are We Looking For?
In most every industry you'll find people who are content with where they are. With the Myrtle Beach Pelicans, we pride ourselves on hiring people who have the drive, will and determination to keep getting better every single day.
Practice Makes Perfect
We've all heard the saying, practice makes perfect. With the Pelicans we believe that perfect practice makes perfect. You'll be training, training and training some more to become the best ticket sales person that you can be. When you're done training, we'll go ahead and keep training to keep you sharp. You'll be coached and trained by leaders in the sports industry, joining a ticket sales process that's been proven to be successful.
Position Description
As an Inside Sales Representative your main responsibility will be selling tickets. That's priority numbers 1, 2 and 3. You'll do this by learning to sell from some of the best in the industry and connecting with our fans using various outbound techniques, including phone calls, emails, social media, etc. Once connected with our fans you will be using solutions based selling techniques to recommend the best fit for their situation. The Inside Sales Representative position is the perfect fit for someone looking to become the next great sales leader of our industry.
As a Box Office Assistant, your main responsibilities will be customer service, servicing clients, helping to hit team goals, and maintaining box office operational needs. You’ll do this by answering/returning phone calls in a timely manner, processing sales contracts, up-selling potential clients at the window/over the phone, and printing/organizing tickets for delivery/shipping/will-call. Working all possible games/events (including nights, weekends, and Holidays). An assistant should be prepared to work 40 hours during a non-game week and up to 100 hours during the weeks with home games.
Essential Duties and Primary Responsibilities include but not limited to (other duties may be assigned):
- Responsible for, but not limited to, new season ticket sales, individual and packaged suites/hospitality, and group events to corporations, non-profits, schools, civic groups and the general public with an emphasis on maximizing revenue.
- Meet and exceed established weekly, monthly and annual sales goals.
- Implement and demonstrate outbound sales efforts by using sales and service best practices, prospecting, networking, lead generation, referral gathering, data capture and personal database management.
- Generate a pre-determined minimum number of weekly out of office as well as in ballpark “face-to-face” meetings to create new business opportunities.
- Provide a superior level of customer service to all suite clients, season ticket holders, plan holders, single game buyers, new business prospects and fans alike.
- Continually create and implement unique sales strategies, ideas and programs as a means of producing new business opportunities.
- Contribute positively to the sales team culture by developing mutually beneficial working relationships with all team members.
- Participate and contribute to daily or weekly sales team meetings and training sessions.
- Model and reinforce the Pelicans "expectations" of positivity, work ethic, professionalism, respect and being the best you can be.
- In and outbound season/mini ticket sales, group sales, and single game fulfillment. Single/package allocation, database management, and game day operations.
- Provide assistance with various marketing and promotional activities for the purpose of servicing ticket purchasers or corporate partners.
- Work closely with Box Office Manager and Senior Director of Finance to make sure proper accounting and reporting procedures are followed, including, maintenance of account reports, daily sales tracking report, contracted sales report, attendance report, and game day audits.
- Opening and Closing duties of Box Office. Includes, counting monies, balancing reports, daily sales reports, upkeep of work areas, etc
- Be available to field and answer fan messages on various social media channels, as well as front desk phone calls and fan inquiries.
- Perform as mascots if necessary.
- Other duties as assigned.
Competencies
- Strong organizational and time-management skills
- Excellent oral and written communication, customer service and problem-solving skills
- Ability to function in a fast-paced environment, handle multiple projects and adhere to deadlines
- Ability to navigate the stadium in order to visit clients during home games and escort potential customers on seat tours, showing various seating options and facilities on both gamedays and non-gamedays
- Availability to work flexible hours including nights, weekends and holiday
Qualifications
- Looking for a leader who is personable, hardworking, self-motivated, organized and detail-oriented to become a valuable member of our sales team.
- Excellent communication (written and verbal), decision making, basic computer skills, project management, and inter-personal skills necessary.
- 3-5 references available upon request
Duration/Compensation
- Early January – Completion of the Season (Mid-September)
- Monthly stipend 10% commission on all contracted ticket sales
Application Process
Apply via Teamworkonline.com.