What are the responsibilities and job description for the Services Lead position at Peli BioThermal?
We're Hiring: Services Lead
Location: Allentown PA
Company: Peli BioThermal
About Us
Peli BioThermal offers the widest range of temperature-controlled packaging and service solutions to the global life sciences industry. The company’s products ensure that delicate biological materials arrive intact and effective, despite exterior environments. Peli BioThermal is dedicated to developing innovative products designed to fulfil the complex needs of the global life sciences industry. The company’s customers benefit from its extensive expertise in ensuring that temperature stability is maintained throughout the distribution chain. The company also offers a complete portfolio of services and software to support end-to-end temperature-controlled packaging asset management.
At Peli BioThermal, your work has a real-world impact. You’ll be part of a team driven by innovation, craftsmanship, and the shared belief that when the mission is critical, failure isn’t an option. If you’re ready to build something that makes a difference, be part of a team that protects what matters most.
What You'll Do: The Services Lead is responsible for leading a team of associates in all areas of refurbishment and service operations. This role ensures that all work is performed safely, efficiently, and in compliance with company policies, standard operating procedures, and quality standards. The Services Lead provides training, guidance, and performance support to team members while maintaining smooth day-to-day operations. This position is cross-functional, requiring the flexibility to rotate across departments based on business needs.
Join a company that truly values its employees! We offer a relaxed and casual work environment, a strong commitment to giving back to communities, and a focus on employee satisfaction. With regular opportunities to share feedback with leadership and structured performance evaluations, we ensure that your voice is heard, and your growth is supported.
Our compensation reflects the cost of labor across several U.S. geographic markets. Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The annual U.S. pay range for this position is listed below. Pay within this range varies by work location and may also depend on your qualifications, job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. We also offer a comprehensive package of benefits, including paid time off, 10 paid holidays per year, medical/dental/vision insurance, company-paid life and disability plans, and matching 401k to eligible employees.
Pelican Products, Inc. is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
Location: Allentown PA
Company: Peli BioThermal
About Us
Peli BioThermal offers the widest range of temperature-controlled packaging and service solutions to the global life sciences industry. The company’s products ensure that delicate biological materials arrive intact and effective, despite exterior environments. Peli BioThermal is dedicated to developing innovative products designed to fulfil the complex needs of the global life sciences industry. The company’s customers benefit from its extensive expertise in ensuring that temperature stability is maintained throughout the distribution chain. The company also offers a complete portfolio of services and software to support end-to-end temperature-controlled packaging asset management.
At Peli BioThermal, your work has a real-world impact. You’ll be part of a team driven by innovation, craftsmanship, and the shared belief that when the mission is critical, failure isn’t an option. If you’re ready to build something that makes a difference, be part of a team that protects what matters most.
What You'll Do: The Services Lead is responsible for leading a team of associates in all areas of refurbishment and service operations. This role ensures that all work is performed safely, efficiently, and in compliance with company policies, standard operating procedures, and quality standards. The Services Lead provides training, guidance, and performance support to team members while maintaining smooth day-to-day operations. This position is cross-functional, requiring the flexibility to rotate across departments based on business needs.
- Lead Service Operations: Direct and perform all refurbishment and service-related tasks to meet production goals and quality requirements.
- Coordinate Daily Workflows: Plan and assign work schedules for service associates, balancing staffing levels and workloads to meet shifting operational priorities.
- Train and Develop Staff: Provide onboarding, job-specific training, and in-process coaching for new and existing associates. Deliver annual training for service center personnel on service procedures and other assigned topics.
- Monitor Production Priorities: Review job orders to ensure deadlines and customer commitments are consistently met.
- Manage Inventory Systems: Utilize manual or electronic systems to record, track, and maintain order and inventory data accurately.
- Cross-Functional Collaboration: Partner with other departments to resolve workflow issues, improve processes, and maintain operational alignment.
- Maintain Equipment: Perform and oversee preventive and corrective maintenance for all service-related equipment to minimize downtime and ensure reliability.
- Ensure Compliance: Verify that all service documentation adheres to good documentation practices (GDP) and that associates follow ISO, Quality, and Safety (AWAIRS) standards.
- Drive Continuous Improvement: Identify and implement process improvements to enhance efficiency, product quality, and team performance.
- Perform Other Duties: Take on additional responsibilities as assigned to support departmental and organizational objectives.
- Work Schedule: Monday-Friday, 4:00 AM–12:30 PM Eastern Time
- High school diploma or equivalent required, preferably an Associate’s Degree in a technical / business field.
- Knowledge of warehouse layouts and safe operation of material handling equipment, including 2-wheelers, lift trucks, pallet jacks, or motorized forklifts.
- Willingness to train and become certified in the safe use of all material handling equipment.
- Ability to read, analyze, and interpret job-related documents, functions, or assignments.
- Bilingual in Spanish is a plus.
Join a company that truly values its employees! We offer a relaxed and casual work environment, a strong commitment to giving back to communities, and a focus on employee satisfaction. With regular opportunities to share feedback with leadership and structured performance evaluations, we ensure that your voice is heard, and your growth is supported.
- Competitive paid time off plans/Holiday pay/extra vacation purchase opportunities
- 401k plan – with immediate match
- Great Benefits – several options including Pet insurance for our animal lovers.
- Health Savings Account Contribution
- Wellness Discount Program
- Global Mental Wellness Program
- Quarterly Employee Celebration Days
- Peer to Peer Recognition Program
- Service Recognition Program
- Amazing employee discount program on Pelican Products, Pelican branded apparel and gear
- Employee referral program – get paid to work with your trusted network.
- Established reputable brand offering premium products – you’ll be proud to represent Pelican!
- And more…
Our compensation reflects the cost of labor across several U.S. geographic markets. Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The annual U.S. pay range for this position is listed below. Pay within this range varies by work location and may also depend on your qualifications, job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. We also offer a comprehensive package of benefits, including paid time off, 10 paid holidays per year, medical/dental/vision insurance, company-paid life and disability plans, and matching 401k to eligible employees.
Pelican Products, Inc. is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.