CASE MANAGER, YOUNG ADULT RAPID REHOUSING

CASE MANAGER, YOUNG ADULT RAPID REHOUSING

Location: Washington, DC
Employment Type: Full-Time
Salary: $60,000 to $68,000 annually
Reports To: Program Manager
Caseload: Minimum of 12 participants

ABOUT PELENTI

Pelenti Group is a mission-driven social enterprise delivering human services, community-based programs, and essential facility operations. We have been recognized as an Inc. 5000 company for three consecutive years and as a Vet100 company.

Our work is grounded in professional excellence, accountability, measurable outcomes, and respect for the people and communities we serve.

POSITION SUMMARY

Pelenti is hiring an experienced Case Manager to serve young adults approximately 17 to 23 years of age who are experiencing homelessness or housing instability in Washington, DC.

The Case Manager will provide intensive, participant-centered services designed to help young adults obtain and maintain stable housing, access essential resources, increase income, and achieve greater long-term independence.

The successful candidate must be capable of managing complex participant needs, maintaining accurate and timely documentation, working independently in community settings, and collaborating effectively with a multidisciplinary service team.

This is a direct-service position for an experienced case-management professional. It is not primarily an administrative or referral-processing role.

PRIMARY RESPONSIBILITIES

• Maintain an active caseload of at least 12 participants.
• Conduct participant intake, comprehensive assessments, and periodic reassessments.
• Develop individualized service plans with specific and measurable housing, employment, education, health, financial, and independent-living goals.
• Help participants locate, obtain, and maintain safe and stable housing.
• Identify barriers that could threaten housing stability and coordinate timely interventions.
• Connect participants with healthcare, behavioral-health treatment, public benefits, education, occupational training, employment, transportation, childcare, legal assistance, and other community resources.
• Assist participants with applications, eligibility documentation, appointments, referrals, and follow-up activities.
• Conduct regular participant meetings, home visits, and community-based appointments.
• Maintain consistent engagement with participants who may be difficult to reach or reluctant to participate in services.
• Apply trauma-informed, culturally responsive, strengths-based, and developmentally appropriate practices.
• Provide crisis support within the Case Manager’s professional scope and promptly escalate clinical, safety, abuse, neglect, or legal concerns.
• Advocate for participants with landlords, government agencies, healthcare providers, educational institutions, employers, and community organizations.
• Coordinate services with the Program Manager, Licensed Graduate Social Worker, Workforce Development Specialist, housing providers, and community partners.
• Participate in multidisciplinary case conferences and coordinated service planning.
• Maintain accurate and timely case notes, assessments, service plans, referrals, participant records, and outcome documentation.
• Enter required participant and service information into HMIS and other designated case-management systems.
• Track progress related to housing stability, income, employment, education, benefits, health, and successful program completion.
• Protect participant confidentiality and maintain appropriate professional boundaries.
• Follow organizational policies, professional standards, privacy requirements, and applicable laws.
• Participate in supervision, staff meetings, professional training, quality-assurance reviews, and program-performance activities.

REQUIRED QUALIFICATIONS

Candidates must satisfy at least one of the following qualification pathways:

• Bachelor’s degree in social work, psychology, sociology, counseling, human services, criminal justice, public health, or a closely related field, plus at least one year of professional case-management experience;
• At least six years of relevant professional experience in social services or human services;
• A relevant professional certification or license; or
• DHS-recognized Peer Case Management Certification.

Candidates must also demonstrate:

• Experience conducting participant assessments and developing individualized service plans.
• Experience managing an active caseload and coordinating services across multiple providers.
• Strong case-documentation, written communication, and organizational skills.
• Ability to manage multiple participant needs, deadlines, appointments, and service-provider relationships.
• Ability to work respectfully and effectively with young adults from diverse cultural, racial, socioeconomic, gender, and personal backgrounds.
• Sound professional judgment and the ability to maintain appropriate boundaries.
• Ability to recognize and properly escalate behavioral-health, safety, abuse, neglect, or other serious concerns.
• Ability to work independently in community-based settings and collaboratively within a multidisciplinary team.
• Ability to travel throughout Washington, DC for participant meetings, home visits, and program activities.
• Ability to complete required background and employment screening.

PREFERRED QUALIFICATIONS

The strongest candidates will possess several of the following:

• Three or more years of professional case-management experience.
• Direct experience serving young adults between approximately 17 and 23 years of age.
• Experience serving people experiencing homelessness or housing instability.
• Rapid Rehousing, permanent supportive housing, transitional housing, or housing-navigation experience.
• Knowledge of the Washington, DC homeless-services system, Coordinated Entry System, public-benefit programs, and community resources.
• Experience using HMIS or a comparable electronic case-management system.
• Demonstrated success helping participants obtain housing, maintain engagement, and achieve measurable stability outcomes.
• Experience coordinating behavioral-health, healthcare, employment, education, benefits, or independent-living services.
• Training in trauma-informed care, motivational interviewing, positive youth development, harm reduction, crisis intervention, or de-escalation.
• CPR, First Aid, NARCAN, or Housing Quality Standards training.
• Professional fluency in Spanish or another language commonly spoken by program participants.

COMPENSATION AND BENEFITS

The salary range is $60,000 to $68,000 annually. Placement within the range will be based on relevant experience, education, Rapid Rehousing expertise, knowledge of the Washington, DC service system, professional credentials, and demonstrated participant outcomes.

The selected employee will be eligible for Pelenti Group’s benefits according to applicable plan terms and company policies.

Work Location: In person