Technology Support Specialist

POSITION:

Technology Support Specialist

REPORTS TO:

Director of Technology

STARTING RATE:

$27.00 per hour

TERMS OF EMPLOYMENT:

12 Months Salary and fringe benefits per contract.

EVALUATION:

Evaluated by the Director of Technology using the agreed upon evaluation tool.

QUALIFICATIONS:

● Ability to work with a diverse group of people at varying technical levels and skills.

● Exceptional interpersonal skills, with a focus on customer service, rapport-building, listening, and questioning skills.

● Highly motivated and focused, with the ability to work in both a team environment, as well as independently with minimal supervision.

● Lift 50 pounds regularly.

● Work in an environment that will require being on your feet for long periods of time, climb ladders, use a scissor lift, and work under desks and in tight spaces.

REQUIRED:

● High School Diploma.

● Associates degree in computer science or related field. (In lieu of an Associates degree or higher, 4 years of experience in a desktop support role or a similar field).

● Comp TIA A and/or Network Certification.

● Experience in computer or network support.

● Proficient with standard computer and printer hardware.

● Proficient in network cabling, wired/wireless networks.

● Experience working in a domain environment and have experience working with Active Directory.

● Proficient in current operating systems and office suites (i.e. Windows 10, Mac OS, Google Workspace Administration, Microsoft Office, etc).

PREFERRED:

● Working knowledge of Windows Server 2012/16/19.

● Working knowledge of IP networks, including wired and wireless technologies, VLAN’s,

● Experience with image deployment.

● Experience with Google Workspace and Azure Active Directory.

DUTIES/RESPONSIBILITIES:

● Remain current on industry trends, standards, and required certifications

● Install and maintain new hardware and software, including but not limited to new PCs, OS deployment/imaging, Chrome OS enrollment/deployment.

● Install and maintain network infrastructure as required, including network wiring and termination, switches, wireless APs, servers, phones, printers/copiers and cameras.

● Maintain security best practices, including but not limited to managing end user access to all resources, both internal and external.

● Effectively triage hardware and/or software applications to efficiently resolve end user issues, as well as prioritize helpdesk and project work.

● Thoroughly track, document, and communicate all work performed, from end user requests, project work, and knowledge management.

● Efficient in resourcing and identifying necessary information to resolve issues in a timely manner, escalating and collaborating on issues with tier II and III support when appropriate.

● Learn and become proficient in software and hardware used by the district.

● Perform work at the desktop level such as repairing physical hardware and configuring systems and applications.

● Acts as Tier II support for our Dragon Tech Support student run Chromebook Repair center.

● Train, troubleshoot, and on occasion supervise various student interns with break-fix and live streaming of school events.

● Maintain accurate inventory of all district IT assets.

● Networks and seeks out knowledge from other users and groups in the education industry.

● Effectively prioritize project work and help desk requests.

● Respects and maintains confidentiality in the performance of all assigned duties.

● Perform other appropriate tasks as assigned by the Director of Technology or other district administrators.

PHYSICAL REQUIREMENTS:

Moderate degree of physical stamina with occasional lifting of up to 25 pounds. Ability to move freely to various locations within the office and school settings. Frequent standing, walking, sitting, and bending. Frequent repetitive activities including hands, arms and legs for clerical related work.

Interested candidates should upload all materials into Applitrack by 3:00 p.m. on July 15, 2025. A letter of interest, resume detailing educational background and experience, and letters of reference should be submitted.

ON-LINE APPLICATION LINK:

http://www.applitrack.com/pekinhigh/onlineapp/

Adopted:

July 7, 2025