What are the responsibilities and job description for the Guest Service Associate, On Call position at Peju Province Winery?
Come be a part of making every person's day bright and warm! Our Guest Service Associates are the first point of contact for guests. The position provides a warm welcome, provides information, ensures guests are taken care of with a sense of urgency, assists in selling/ displaying merchandise, escorts guest to counters, processes POS transactions and does this in a very fast paced environment. We invite individuals who possess a friendly, gracious and warm approach, and enjoy connecting and serving guests to apply and help us in create memorable moments for our guests.What You Will Do:
- Greet guests with a smile, a warm welcoming and delightful manner. Share your knowledge about the winery, family history and educate them about the wines. Escort guests to tasting counters.
- Create memorable moments for guests; be yourself, be engaging, and have fun.
- Offer guests products and other purchasing opportunities. Share offers, experiences, clubs and special seated tasting at our Rutherford property.
- Utilize POS registers and reservations systems to collect guest contact information and process purchases.
- Work with a sense of urgency imperceptible to guests.
- Work as a team player and assist in other duties needed to support the Tasting Room operation.
- Consistently present yourself in a professional and polished manner.
Job Requirements:
- Previous guest service experience in luxury retail, restaurant, or hotel guest service preferred.
- Engaging presence and presentation skills, with the ability to respond spontaneously and entertain and educate guests; ability to present a fresh and personalized experience to every guest.
- Positive and humble attitude; ability to work well independently as well as harmoniously with a team.
- Experience with reservation system and POS software.
- Ability to work weekends and holidays.
- Ability to stand for long periods of time.
- Must be 21 years of age
Pay: $22.00 - $24.00 per hour
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $22 - $24