*Equal Opportunity Employer Veterans/Disabled*

SUMMARY:

The Logistics Specialist provides day-to-day operational and administrative support to PEI-Genesis’ global logistics and trade compliance function. This role is execution-focused and service-oriented, supporting Sales, Product Management, Shipping & Receiving, and external customs brokers and freight forwarders.

The Logistics Specialist assists with shipment coordination, documentation, system updates, customer and broker correspondence, and compliance record maintenance. This position is designed for an individual who thrives in a fast-paced organization. This is a structured support role, handling transactional work, follow-ups, and issue resolution rather than strategic development or program ownership.

EDUCATION & EXPERIENCE:

Required

• Associate’s or Bachelor’s degree in Supply Chain, Logistics, International Business, or related field — or equivalent work experience.
• 1–3 years of experience in logistics, shipping, customer service, or import/export support.
• Working knowledge of AES and EEI filings, inclusive of ITN validation
• Proven experience of working with customs brokers, freight forwarders, or carriers.
• Proficiency in Microsoft Office (Outlook, Excel, Word).
• Ability to understand trade compliance concepts (HTS, ECCN, EAR, ITAR, Incoterms).

Preferred:

• Experience working with ERP systems (Oracle, SAP, or similar).

ESSENTIAL TASKS AND RESPONSIBILITIES:

Logistics & Shipment Support

• Ensure timely resolution of courier issues/delays and communication with the relevant stakeholders.
• Serve as a daily point of contact for customs brokers and freight forwarders.
• Assist with freight invoice validation inclusive of reviewing HTS, documentation matching, and issue resolution.
• Monitor customs hold, delivery exceptions, and shipping discrepancies and coordinate corrective actions. 
• Enter, update, and maintain shipment records in ERP and logistics systems.
• Prepare, review, and organize export and import documentation (commercial invoices, packing lists, AES data, certificates, broker forms).
• Support audits, internal reviews, and customer compliance requests by gathering documentation.
• Escalate potential compliance issues to management when identified.

Customer Service & Cross-Functional Support

• Respond to internal inquiries from Sales, Product, and Operations regarding shipments, documents, and customs status.
• Coordinate shipment requirements between customers, internal teams, and logistics partners.
• Support onboarding of new customers, lanes, and broker processes.
• Provide routine reporting and shipment visibility updates.

Administrative & Reporting Support

• Assist with organizing audit-ready import/export files and records.
• Assist with KPI tracking, freight reports, and compliance logs.
• Support preparation of documents for audits, government requests, and management reviews.
• Perform data entry, reconciliation, and transactional processing related to logistics and trade activities.
• Any additional tasks to ensure the success of the role and support to the Business Unit.

TECHNICAL & PROFESSIONAL COMPETENCIES:

• Fundamental knowledge of shipping documentation and international logistics processes.
• High attention to detail and data accuracy.
• Knowledge of U.S. import/export compliance requirements.
• Strong organizational and follow-up skills.
• Proficiency with Outlook, Excel, and ERP systems.
• Professional written and verbal communication skills.

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