What are the responsibilities and job description for the SERVICE ADVISOR position at PEGASUS CDJR LLC?
Key Responsibilities
- Customer Interaction: Greet customers, listen to their concerns, and gather information about their vehicle issues. Provide clear explanations of repair needs and associated costs.
- Documentation: Record customer information and vehicle issues accurately, passing this information to the service technicians for further action.
- Service Recommendations: Advise customers on necessary maintenance and repair services, ensuring they understand the benefits and costs involved.
- Scheduling: Manage the service schedule, coordinating appointments based on technician availability and customer needs to optimize workflow and reduce wait times.
- Follow-Up: Keep customers updated on the status of their vehicle repairs and any changes in service recommendations or costs.
- Sales: Upsell additional services and products that may enhance vehicle performance while respecting the customer's budget and preferences.
Required Skills and Qualifications
- Customer Service Skills: Strong interpersonal skills to build rapport with customers and provide exceptional service.
- Automotive Knowledge: A solid understanding of automotive repair and maintenance processes to effectively communicate with both customers and technicians.
- Organizational Skills: Ability to manage multiple tasks and appointments efficiently, ensuring smooth operations within the service center.
Technical Proficiency: Familiarity with automotive service software and tools, as well as basic computer skills for documentation and communication purposes.