Regional Support Manager

Regional Support Manager

POSITION FUNCTION:

The Regional Support Manager is responsible for directly supervising and overseeing

Certified Peer Specialists in all aspects of their job responsibilities of providing quality

services to consumers in their homes and community settings, including peer

interactions and interventions, documentation, recovery-oriented activities and

productivity/utilization

ROLES/RESPONSIBILITIES:

• Provide weekly supervision meetings with certified peer specialists
• Monitor and review peer specialists’ documentation
• Ensure that peer specialists follow the 10 fundamental elements and guiding principles

of mental health recovery

• Monitor peer specialist’s interactions and interventions with peers to ensure that peer’s

service plan is addressing current needs and is focused on provision of quality care

• Provide consistent feedback, guidance and support to peer specialists and assigned

peers

• Educate and work with peer specialists on identifying and utilizing appropriate

community agencies/resources with peers

• Run daily reports to monitor and proactively address service delivery
• Assign peer specialists to peers based on availability, peer needs, training, etc.
• Schedule, monitor and oversee initial 6-hour field supervision completion for new peer

specialists

• Oversee/assist in completing MCO critical incident reports when necessary
• Complete high-risk reviews and perform necessary follow up

QUALIFICATIONS:

• Bachelor’s degree; and
• Two years of mental health direct care experience, which may include experience in

peer support services; and

• Completion of a peer specialist supervisory training curriculum approved by the

Department of Public Welfare within 6 months of assuming the position of Peer Support

Supervisor; and

OR

• Associate’s degree; and
• Three years of mental health direct care experience, which may include experience in

peer support services; and

• Completion of a peer specialist supervisory training curriculum approved by the

Department of Public Welfare within 6 months of assuming the position of Peer Support

Supervisor

OR

• A high school diploma or general equivalency degree; and
• Four years of mental health direct care experience, which may include experience in

peer support services; and

• Completion of a peer specialist supervisory training curriculum approved by the

Department of Public Welfare within 6 months of assuming the position of Peer Support

Supervisor

MINIMUM SKILLS AND ABILITIES:

• Excellent verbal and written communication skills
• Excellent organization skills and attention to detail
• Excellent time management skills
• Proficient with Microsoft Office Suite or similar software with the ability to learn new or

updated software

• Possess effective communication skills

SUPERVISION

• The position of Regional Support Manager is directly accountable to the VP of

Operations

REPORTING REQUIREMENTS

• The position of Regional Support Manager is required to complete weekly supervision notes

for all Certified Peer Specialists assigned. The Regional Support Manager is also responsible

for monitoring utilization reports for assigned Certified Peer Specialists and submitting status

reports to direct supervisor

TRAINING

• The Regional Support Manager should keep updated on all changes that occur within the

Peer Support Program. It will be necessary, from time to time, for this position to attend

trainings provided by the State of Pennsylvania as well as outside organizations to accomplish

this requirement. This position will be required to complete all internal yearly required

trainings