What are the responsibilities and job description for the Associate Investigator, Trust and Safety position at Peerspace?
Peerspace is the leading and category defining online marketplace for venue rentals for meetings, productions, and events. We open doors to the most inspiring spaces around the world, from lofts and mansions to storefronts and studios. Over $500M has been transacted through the platform, and our investors include GV (Google Ventures) and Foundation Capital.
Our people are the heart of Peerspace. We are a team that values inclusion and working cross functionally. Our strategy and objectives are clear and we support one another to exceed expectations. We believe that a healthy company culture creates an environment where people are excited to come into work everyday and contribute to building a successful organization.
As an Associate Investigator on the Trust & Safety team, you are the first line of defense in maintaining the integrity of the Peerspace marketplace. You will be responsible for investigating suspicious activity, mitigating financial risk, and ensuring our community remains a safe environment for both hosts and guests. This role requires a blend of analytical thinking, resilience, and a deep commitment to operational excellence.
KEY RESPONSIBILITIES:
- Manage high volumes of inquiries within Intercom, providing clear, concise, and professional communication to users with an eye for process improvements
- Review sign-up, login, and transaction fraud triggers, identifying and blocking fraudulent platform behavior
- Conduct investigations to detect suspicious activity, including reviews of identity and payment verification sessions
- Review user content to ensure compliance with community guidelines and our Terms of Service and maintain platform integrity
- Process and manage global data deletion requests
- Research and document complex chargeback disputes
QUALIFICATIONS:
- 1-2 years of experience in Trust & Safety, Risk Operations, or Customer Support.
- Strong analytical skills, high emotional resilience, and the ability to adapt to evolving fraud trends.
- Exceptional written communication skills with a focus on objectivity and clarity.
- Passionate about helping to make the Internet a safer, more trustworthy place
- Maintain a high degree of confidentiality
- Energized by investigating issues
- Have a sense of humor and enjoy working with others
- Schedule - 4 week rotation:
- Weeks 1-3:
- Monday - Friday; 8 hours/day (hours flexible depending on time zone)
- Week 4:
- Monday & Tuesday; 8 hours/day (hours flexible depending on time zone)
- Wednesday & Thursday; OFF
- Friday - Sunday; 8 hours/day (hours flexible depending on time zone)
- Weeks 1-3:
- Bonus points:
- Proficient in Google Sheets
- Proficiency with Stripe and Intercom (or similar CRM/Payment platforms)
- Prior experience using Forter, Sift, or other automated fraud detection tools.
- Experience handling marketplace-specific disputes.
The hourly rate for this role is $26.00/hour.
Peerspace is proudly certified as a Great Place to Work™ and we're a remote first company with team members located in cities around the globe. Beyond competitive salary and equity compensation, we provide a range of benefits and perks, including:
● 100% employee coverage of medical, dental and vision insurance
● $500 annual professional development allowance
● Discount on all Peerspace bookings
● Laptop, high res display, and stipend to setup home office
● Monthly cell phone and internet credit
● Coworking membership if needed (in lieu of home office)
● Annual In person all company offsite and team-building events (in Peerspace locations, of course)
● Wellness Days observed company wide
Diversity
At Peerspace, we're dedicated to creating a team that's diverse, equitable and inclusive. Our workplace is a space where all team members are empowered to blaze their own trail, make things happen, and take pride in their work. We believe bringing people together from different backgrounds and identities makes us stronger and better serves the Peerspace community. We'd especially like to encourage applicants from different backgrounds, locations, and experiences.
At Peerspace, we are committed to maintaining a secure and transparent hiring experience. Please be aware that scammers sometimes impersonate companies like ours by posting fake job listings or reaching out to job seekers in misleading ways. All legitimate communication from Peerspace will come from an official @peerspace.com email address. We do not contact candidates through personal email accounts, third-party messaging apps such as WhatsApp or Microsoft Teams, or through the Peerspace platform's internal messaging system. All interviews are conducted only by phone or Zoom, and we will never ask for sensitive personal or financial information such as your Social Security number or bank details during the early stages of the hiring process. If you receive any message that seems suspicious or does not align with these practices, please contact us immediately at help@peerspace.com so we can investigate. We only post our job openings and process applications, through our official careers page at https://jobs.lever.co/peerspace.
Salary : $500