What are the responsibilities and job description for the Information Technology Support Specialist position at Peerless Technology Services, Llc?
Do you want to work with a variety of technologies on a daily basis? Peerless Tech is seeking a skilled and customer-focused Level 2 Technical Support Specialist to join our growing Managed Service Provider (MSP) team. As a Level 2 Technical Support Specialist, you will be responsible for resolving technical issues, supporting our clients' IT infrastructure, and collaborating with others to ensure optimal service delivery. This is an in-person job located in Round Rock, Texas.
We’ll Provide:
- Pay range of $28-$38 per hour
- Paid time off and paid sick time
- Support/mentorship and a small team work environment
- Opportunities for continued growth and learning
What You’ll Do:
- Provide technical support for Level 1 and Level 2 client issues via phone, email, chat, and our ticketing system with occasional travel to client locations
- Troubleshoot and resolve problems related to hardware, software, networks, and security
- Install, configure, and maintain various IT systems and applications
- Respond to tickets in accordance with SLA guidelines and document all support activities
- Assist with onsite and remote support for clients as needed
- Contribute to the development of knowledge base articles and technical documentation
- Participate in projects and new technology implementations
Skills You’ll Need:
- Valid license and reliable transportation to travel to client sites
- Minimum 2 years IT industry experience in SMB environments - MSP experience preferred
- Strong knowledge of Windows operating systems, Active Directory, and Microsoft 365 administration
- Familiarity with networking concepts, firewalls, and VLANs
- Exceptional verbal and written communication skills with an emphasis on being clear, concise, and friendly
- Ability to lift 40 pounds (Computers, printers, cables, batteries, etc.)
- Ability to work with cabling in cubicle floor arrangements, walls, or ceiling using a ladder
Nice to Have:
- Experience with virtualization technologies (VMware, Hyper-V)
- Experience with Microsoft Remote Desktop environments
- Experience with ticketing systems (e.g., Autotask)
- Knowledge of cybersecurity best practices
Next Steps:
- Quick apply with your resume here
- Or
- Get a head start on our application and aptitude testing process here:
https://www.ondemandassessment.com/link/index/JB-S0GFI0GLX?u=1110981
Salary : $28 - $38