Help Desk Technician

Do you want to work with a variety of technologies on a daily basis? Peerless Tech is seeking a skilled and customer-focused Level 2 Help Desk Technician to join our growing Managed Service Provider (MSP) team. As a Level 2 Help Desk Technician, you will be responsible for resolving technical issues, supporting our clients' IT infrastructure, and collaborating with others to ensure optimal service delivery. This is an in-person job located in Round Rock, Texas.

We’ll Provide:

• Pay range of $28-$38 per hour
• Paid time off and paid sick time
• Support/mentorship and a small team work environment
• Opportunities for continued growth and learning

What You’ll Do:

• Provide technical support for Level 1 and Level 2 client issues via phone, email, chat, and our ticketing system with occasional travel to client locations
• Troubleshoot and resolve problems related to hardware, software, networks, and security
• Install, configure, and maintain various IT systems and applications
• Respond to tickets in accordance with SLA guidelines and document all support activities
• Assist with onsite and remote support for clients as needed
• Contribute to the development of knowledge base articles and technical documentation
• Participate in projects and new technology implementations

Skills You’ll Need:

• Valid license and reliable transportation to travel to client sites
• Minimum 2 years IT industry experience in SMB environments - MSP experience preferred
• Strong knowledge of Windows operating systems, Active Directory, and Microsoft 365 administration
• Familiarity with networking concepts, firewalls, and VLANs
• Exceptional verbal and written communication skills with an emphasis on being clear, concise, and friendly
• Ability to lift 40 pounds (Computers, printers, cables, batteries, etc.)
• Ability to work with cabling in cubicle floor arrangements, walls, or ceiling using a ladder

Nice to Have:

• Experience with virtualization technologies (VMware, Hyper-V)
• Experience with Microsoft Remote Desktop environments
• Experience with ticketing systems (e.g., Autotask)
• Knowledge of cybersecurity best practices

Next Steps:

• Quick apply with your resume here
• Or
• Get a head start on our application and aptitude testing process here:

https://www.ondemandassessment.com/link/index/JB-S0GFI0GLX?u=1110981