Customer Success Specialist

Customer Success Specialist

Who we are

At Peerless, we’re not just another manufacturing company — we’re a team on a mission to grow. Rooted in Buffalo, NY, we’ve built our reputation on technical expertise, responsiveness, and reliability. We’re ready to take this company to the next level, and we need sharp, driven specialists who want to be part of that transformation.

If you thrive on moving fast, solving problems, and delivering an exceptional experience every time a customer reaches out — this role is for you.

Who you are

You’re curious, detail-oriented, fast-moving, and customer-obsessed. You take pride in getting quotes right the first time, keeping the supply chain humming, and making every customer interaction feel effortless. You don’t just close tickets — you build trust.

Why this role matters

The Customer Success Specialist is on the front lines of Peerless’ customer experience. Reporting directly to the Customer Success Manager, you’ll be the engine behind fast, accurate quotes and smooth order execution — while serving as a trusted point of contact for our customers every step of the way. Your work directly impacts revenue, customer satisfaction, and our ability to scale.

About the job

Quoting & Pricing:

• Prepare accurate, competitive quotes with a sense of urgency — speed and precision are equally important.
• Collaborate with engineering and production to ensure quotes reflect real-world costs, lead times, and technical requirements.
• Manage and maintain quote documentation, tracking status from request through conversion.
• Identify opportunities to improve quote turnaround time and accuracy.

Supply Chain Management:

• Monitor and coordinate with suppliers to ensure material availability and on-time delivery.
• Track open orders and proactively communicate any supply disruptions, delays, or changes to internal teams and customers.
• Support procurement activities by providing lead time and pricing data from vendors.
• Maintain accurate records in ERP/CRM systems to ensure inventory and order data integrity.

World-Class Customer Service:

• Serve as a primary point of contact for customers, providing timely, clear, and solutions-focused communication.
• Manage customer expectations around order status, delivery timelines, and any issues that arise — always with professionalism and transparency.
• Turn customer challenges into opportunities to strengthen relationships and earn repeat business.
• Represent the Peerless brand with every interaction — be responsive, knowledgeable, and genuinely helpful.

Team Collaboration & Continuous Improvement:

• Work closely with the Customer Success Manager to align on priorities, escalate complex issues, and contribute to team goals.
• Share feedback on recurring customer pain points or process gaps to help drive improvements.
• Support cross-functional collaboration with engineering, production, and logistics teams.

Qualifications and Experience

• Bachelor’s Degree preferred; relevant experience considered in lieu of degree.
• 2–4 years of experience in quoting, customer service, order management, or supply chain — preferably in a manufacturing or industrial environment.
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills.
• Proficiency in ERP and/or CRM systems; comfortable working with data.
• Proactive, accountable, and customer-first mindset.

Compensation

• $50,000–$65,000 base salary, based on experience.
• Competitive benefits package.
• Professional development and growth opportunities within a scaling team.

 The advertised pay range represents what we believe, at the time of this posting, we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements, would we consider paying above the stated range.

What Success Looks Like in the First 12 Months

• Consistently fast and accurate quote turnaround times.
• Strong customer satisfaction scores and repeat engagement.
• Proactive supply chain communication that minimizes delays and surprises.
• Recognized as a reliable, go-to resource for both customers and internal teams.

Why Join Us?

This is more than a job — it’s a chance to be part of something growing. You’ll work in a collaborative, supportive environment where your contributions are visible, your ideas are heard, and your growth matters. If you’re ready to bring your energy and expertise to a company on the rise, let’s build the future together.

Peerless is an Equal Opportunity Employer committed to equity, diversity, and inclusion. We encourage candidates of all backgrounds to apply.

Salary : $50,000 - $65,000