What are the responsibilities and job description for the Front of House Shift Lead position at Pedroza Restaurant?
Job Overview
We are seeking an energetic and detail-oriented Front of House Shift Lead to join our dynamic hospitality team. In this pivotal role, you will oversee daily front-of-house operations, ensuring exceptional customer service, smooth shift management, and efficient food and beverage delivery. As a leader on the floor, you will motivate staff, uphold food safety standards, and maintain a welcoming environment that keeps guests coming back. Your proactive approach and management skills will drive the success of each shift, fostering a vibrant team atmosphere and delivering memorable guest experiences.
Responsibilities
- Supervise front-of-house team members during shifts, providing guidance, training, and support to ensure high standards of service.
- Manage customer interactions with professionalism and enthusiasm, resolving issues promptly to guarantee satisfaction.
- Oversee food preparation and presentation to ensure quality control aligns with restaurant standards.
- Operate POS systems such as Aloha POS and Micros POS for order processing, cash handling, and transaction accuracy.
- Monitor inventory levels of food and beverages, assisting with stock control and ordering to prevent shortages or waste.
- Enforce food safety protocols and sanitation procedures in compliance with health regulations.
- Lead shift opening and closing procedures, including cash reconciliation, report generation, and team debriefs.
- Support kitchen management by coordinating between front-of-house and culinary teams to optimize service flow.
- Conduct staff training sessions on customer service excellence, food handling, POS operation, and safety practices.
- Assist in managing budgets, analyzing profit and loss reports, and implementing cost-control measures to maximize profitability.
- FOH Shift Leads also maintain a section.
Experience
- Proven experience in quick service or fast food restaurant environments with a strong background in food preparation and customer service.
- Demonstrated leadership in supervising hospitality teams or managing restaurant shifts effectively.
- Familiarity with POS systems such as TouchBistro POS, Aloha POS or Micros POS is essential for transaction processing.
- Experience in casual dining settings is preferred; banquet or catering experience is a plus.
- Knowledge of food safety management practices and food industry regulations is required.
- Previous roles involving kitchen management, food production oversight, or hospitality management are highly desirable.
- Strong communication skills with the ability to train staff, handle customer concerns, and coordinate team efforts seamlessly.
- Basic math skills for cash handling, inventory control, budgeting analysis, and profit calculations are necessary.
Join us as a Front of House Shift Lead where your leadership fuels exceptional guest experiences! We value energetic individuals who thrive in fast-paced environments and are passionate about delivering top-tier hospitality service. This paid position offers an exciting opportunity to develop your management skills while working alongside a dedicated team committed to excellence in every shift!
Pay: From $8.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Paid time off
- Vision insurance
Work Location: In person
Salary : $8