What are the responsibilities and job description for the Host/Hostess position at Pedro's Tacos & Tequila Bar?
Job Overview:
We are seeking a friendly, organized, and customer-oriented individual to join our team as a Restaurant Hostess. As the first point of contact for our guests, you will play a pivotal role in creating a positive and welcoming atmosphere. The ideal candidate should possess excellent communication skills, the ability to multitask, and a passion for providing exceptional service.
Roles and Responsibilities:
- Guest Reception:
- Greet guests with a warm and welcoming demeanor as they arrive at the restaurant.
- Manage the waiting list and seat guests in a timely manner, ensuring a smooth flow of service.
- Reservation Management:
- Answer phone calls and assist guests in making reservations, providing accurate information about availability and wait times.
- Maintain an organized reservation book or system, recording guest information and special requests.
- Seating Arrangements:
- Allocate and assign tables to guests based on party size, server sections, and special requests.
- Coordinate with servers to ensure an even distribution of guests throughout the dining area.
- Customer Service:
- Provide guests with menus, inform them of any specials or promotions, and offer recommendations when requested.
- Attend to guest inquiries and resolve any issues or concerns promptly and professionally.
- Communication Hub:
- Liaise between guests and restaurant staff, communicating important information such as wait times, table availability, and special requests.
- Relay guest preferences or dietary restrictions to servers and kitchen staff as needed.
- Maintaining Lobby Area:
- Keep the lobby area clean, organized, and welcoming, ensuring a positive first impression for arriving guests.
- Monitor and manage the flow of guests, minimizing congestion and ensuring an efficient seating process.
- Assistance to Servers:
- Support servers by assisting with various tasks such as refilling water glasses, delivering condiments, and clearing empty dishes.
- Collaborate with servers to ensure guests have everything they need for a comfortable dining experience.
- Upselling and Promotion:
- Promote special menu items, drinks, or promotions to guests waiting for a table, enhancing their overall experience.
- Encourage guests to visit the bar or lounge area while waiting, maximizing revenue opportunities.
Qualifications:
- Previous experience in a customer service or hospitality role is preferred.
- Excellent communication and interpersonal skills.
- Ability to remain calm and courteous under pressure in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Availability to work flexible hours, including evenings, weekends, and holidays.
If you are a people-oriented individual with a passion for providing exceptional service, we invite you to apply for the position of Restaurant Hostess. Join us in creating memorable dining experiences for our valued guests.
Job Types: Full-time, Part-time
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person