Patient Representative - Part Time

Patient Representative – The Friendly Face of Our Practice

Are you the kind of person who loves helping people, staying organized, and keeping things running smoothly? As our Patient Representative, you’ll be the first friendly voice and smile patients and families experience - aka the VIP of first impressions! You’ll work closely with the Practice Manager and help create a welcoming, stress-free visit for every family.

Schedule: 24 hours per week rotating Saturdays

Weekdays

• Monday - Buffalo Grove - 8:45am to 5:15pm
• Wednesday- Arlington Heights - 8:45am to 5:15pm
• Friday - Arlington Heights - 8:45am to 5:15pm

Weekends

• Saturdays (typically 2, maybe 3 if it's a 5 Saturday month 8:15am-12:30pm)

About Sanders Court Pediatrics

For more than 30 years, Sanders Court Pediatrics has proudly cared for families in our community. Our experienced and compassionate team provides personalized care for every stage of childhood - from those very first newborn visits all the way through young adulthood. We love partnering with families and helping guide them through each milestone along the way.

We serve patients at two locations and are proud to have a strong, dedicated clinical team that includes 12 providers - 10 board-certified physicians and 2 certified nurse practitioners.

Locations:
Sanders Court Pediatrics – Arlington Heights
1051 W Rand Rd #103, Arlington Heights, IL 60004

Sanders Court Pediatrics – Buffalo Grove
1450 Busch Parkway #130, Buffalo Grove, IL 60089

ESSENTIAL JOB FUNCTIONS:

• Answers phones, schedules appointments and verifies patient information.
• Completes check-in, check-out and end of day processing.
• Enters charges; collects and posts payments.
• Collects patient balances.
• Copies medical records.
• Scans incoming patient records/reports.
• Completes end of day process.
• Processes medical records requests.
• Demonstrates and supports PediaTrust Core Values.

ADDITIONAL JOB FUNCTIONS:

• Performs digital health workflows and initiatives.
• Performs complete referral authorizations.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The

requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential duties.

Required Education, Knowledge, Skills & Abilities:

• High School diploma required
• Ability to multitask
• Must be detail oriented
• Good communication skills and customer service skills
• General computer knowledge
• Problem-solving skills
• Team player

Required Length & Type of Experience:

• 2 years of customer service experience
• Office based work experience preferred

Required Certification, Licenses, Registration:

• N/A

PHYSICAL/ENVIRONMENTAL DEMANDS:

The characteristics listed below are representative of the physical and environmental demands required by an

individual to successfully perform the essential duties of this position. Reasonable accommodations may be made to

enable individuals with disabilities to perform the essential duties.

• Some travel required
• Bending and lifting
• Walking
• Exposure to infectious disease
• Exposure to biohazards and other hazardous materials

CORE VALUES:

Clinical Excellence

We are committed to providing patients with high-quality, evidence-based care.

Collaboration

We work together with mutual respect and a shared purpose.

Compassion

We ensure every interaction is grounded in empathy and kindness.