What are the responsibilities and job description for the Patient Services Associate position at Pediatrix Medical Group?
Overview:
We’re looking for a detail-oriented and customer-focused Patient Services Associate to ensure smooth clinic operations and an excellent patient experience. In this role, you will greet and direct patients, manage appointment schedules, maintain accurate records, and coordinate with multiple departments. You’ll also assist with patient inquiries and support billing processes. As a key team member, you’ll help facilitate quality care and optimize clinic efficiency.
Responsibilities:
Pediatrix Medical Group is one of the nation’s leading providers of highly specialized health care for women, babies and children. Since 1979, Pediatrix has grown from a single neonatology practice to a national, multispecialty medical group. Pediatrix-affiliated clinicians are committed to providing coordinated, compassionate and clinically excellent services to women, babies and children across the continuum of care, both in hospital settings and office-based practices. The group’s high-quality, evidence-based care is bolstered by significant investments in research, education, quality-improvement and safety initiatives.
Please Note: Fraudulent job postings/job scams are becoming increasingly common. All genuine Pediatrix job postings can be found through the Pediatrix Careers site: www.pediatrix.com/careers.
#PedNC
Pediatrix is an Equal Opportunity Employer:
We’re looking for a detail-oriented and customer-focused Patient Services Associate to ensure smooth clinic operations and an excellent patient experience. In this role, you will greet and direct patients, manage appointment schedules, maintain accurate records, and coordinate with multiple departments. You’ll also assist with patient inquiries and support billing processes. As a key team member, you’ll help facilitate quality care and optimize clinic efficiency.
- Manage high-volume calls and coordinate office communication flow.
- Greet and assist visitors; ensure accurate patient demographic and insurance information.
- Schedule appointments, tests, and follow-ups; verify insurance coverage and obtain authorizations.
- Collect and reconcile patient payments; prepare and review billing sheets for accuracy.
- Direct billing inquiries and ensure timely submission of outpatient billing sheets.
- Maintain patient confidentiality and deliver courteous, professional service.
Education:
- High School diploma or equivalent required.
Experience: 3 years of recent medical office experience preferred
Experience Industry: Healthcare
Skills/Abilities:
- Strong organizational, time management, and multitasking skills with ability to meet deadlines.
- Excellent customer service, communication (verbal & written), and interpersonal skills.
- Proficient in computer systems; prior experience preferred.
- Knowledge of medical terminology, billing, insurance regulations, and safety practices preferred.
- Ability to work collaboratively in a team and handle stressful situations professionally.
- Must be able to travel to satellite office during the week. Mileage is reimbursable.
Take great care of the patient, every day and every way.TM At Pediatrix & Obstetrix, that’s not only our motto at work each day; it’s also how we view our employees and their families. We know that our greatest asset is YOU.
We take pride in offering comprehensive benefits in a vast array of plans that fit your life and lifestyle, supporting your health and overall well-being. Benefits offered include, but are not limited to: Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA and HSAs, as well as a 401k plan and Employee Stock Purchase Program. Some benefits are provided at no cost, while others require a cost share between employees and the company. Employees may also select voluntary plans and pay for these benefits through convenient payroll deductions. Our benefit programs are just one of the many ways Pediatrix & Obstetrix helps our employees take care of themselves and their families.
The expected pay for the position ranges from $17.55 - $30.77 per hour. The actual pay range will be computed based on years of relevant experience.
About Us:Pediatrix Medical Group is one of the nation’s leading providers of highly specialized health care for women, babies and children. Since 1979, Pediatrix has grown from a single neonatology practice to a national, multispecialty medical group. Pediatrix-affiliated clinicians are committed to providing coordinated, compassionate and clinically excellent services to women, babies and children across the continuum of care, both in hospital settings and office-based practices. The group’s high-quality, evidence-based care is bolstered by significant investments in research, education, quality-improvement and safety initiatives.
Please Note: Fraudulent job postings/job scams are becoming increasingly common. All genuine Pediatrix job postings can be found through the Pediatrix Careers site: www.pediatrix.com/careers.
#PedNC
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Salary : $18 - $31