Patient Service Representative

Job Title: Patient Service Representative
Location: Mt. Washington, Ky 40047
Job Type: Full-Time or Part-Time
Travel: May be required to travel between office locations

Position Summary:

We are seeking a professional, friendly, and detail-oriented Front Desk Patient Service Representative to join our healthcare team. This role is often the first point of contact for patients and visitors and plays a critical role in ensuring a positive experience. Responsibilities include patient check-in, verifying insurance, collecting payments, scheduling appointments, and supporting office operations.

Key Responsibilities:

• Greet patients and visitors in a warm, courteous manner to ensure a welcoming environment.
• Manage the patient check-in process and assist with all required forms and documentation.
• Schedule and confirm patient appointments, procedures, and follow-ups.
• Verify insurance eligibility and benefits prior to appointments.
• Collect co-pays, deductibles, outstanding balances, and pre-payments at the time of service; accurately record all payments.
• Reconcile and close daily cash batches, prepare deposits.
• Answer and triage incoming calls promptly and professionally; return voicemails within two business hours.
• Document all communications and tasks in the electronic medical record system.
• Manage incoming faxes, medical records, and other documentation.
• Assist with pre-certification, insurance authorizations, and follow-up as needed.
• Provide backup support to other administrative team members and cover additional office locations as required.

Required Skills & Abilities:

• Excellent interpersonal skills and the ability to work well with patients, staff, and physicians.
• High attention to detail and accuracy in data entry and financial transactions.
• Exceptional organizational and multitasking skills in a fast-paced environment.
• Clear and professional verbal and written communication skills.
• Proficient in telephone etiquette and customer service.
• Familiarity with medical insurance plans and benefit structures.
• Comfortable using Microsoft Office applications (Word, Excel) and practice management software.
• Ability to type 45–60 WPM.
• Self-motivated, reliable, and adaptable to changing responsibilities.

Education & Experience:

• High school diploma or equivalent required.
• Minimum of 2 years’ experience in a healthcare or medical office setting strongly preferred.

Physical Requirements & Work Environment:

• Prolonged periods of sitting with some bending, stooping, and lifting (up to 35 lbs).
• Requires manual dexterity and hand-eye coordination for office equipment use.
• Primarily an office environment with regular interaction with patients and staff.
• Occasional travel between office locations may be required.

Disclaimer:

This job description is intended to provide a general overview of the role and responsibilities. Duties and qualifications may be adjusted based on evolving business needs.

Job Types: Full-time, Part-time

Pay: $15.00 - $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Medical office: 1 year (Required)
• EHR systems: 1 year (Required)
• Insurance verification: 1 year (Required)

Ability to Commute:

• Mount Washington, KY 40047 (Required)

Work Location: In person

Salary : $15 - $20