What are the responsibilities and job description for the Front Desk Receptionist position at Pediatrics Northwest?
Front Desk Receptionist
Schedule: Full-time, 7:30 AM - 5:00 PM on Mon/Tue/Thu/Fri, Wednesday off, and Saturday 8:00 AM - 1:00 PM with an additional $3.50 per hour weekend differential.
Pay: $22.00 - $33.17 per hour, depending on experience.
Location: Travel to all clinics required - Tacoma, Gig Harbor, Federal Way.
About Us
Pediatrics Northwest is a dedicated multi-specialty pediatric group committed to improving the health of children in our communities since 1980. Our team collaborates across clinics to provide compassionate, high-quality care. If you’re seeking a meaningful career in Pediatrics, we’d love to hear from you!
Position Overview
As a Front Desk Receptionist, you’ll play a key role in creating a welcoming, efficient, and professional experience for our patients and their families. You will support smooth clinic operations by managing patient check-ins, maintaining the appearance and functionality of the reception area, and collaborating with clinical and support staff to ensure optimal patient flow.
Key Responsibilities:
- Greet and check in patients in a friendly, professional manner.
- Answer office and overflow calls promptly.
- Verify insurance and patient demographic information.
- Collect co-pays or outstanding balances during check-in.
- Manage voicemail and return calls in a timely manner.
- Schedule appointments per provider templates and procedures.
- Monitor and maintain clinic schedules to ensure efficient patient flow.
- Contact referral patients.
- Reschedule appointments as needed based on provider availability.
- Confirm appointments and relay messages to the appropriate team members.
- Verify state insurance PCP assignments for coverage accuracy.
- Complete advance and next-day appointment confirmations as assigned.
- Maintain a clean and organized waiting area.
- Work well under pressure, meeting multiple and sometimes competing deadlines.
Qualifications:
- High school diploma or equivalent.
- At least 1 year of customer service experience, with medical office or call center experience preferred.
- Experience with Electronic Medical Records (EMR) systems preferred.
- Proficiency in Microsoft Office Suite.
- Bilingual in Spanish is a plus.
Benefits:
- Health and vision insurance - Employee premium covered 100% by Peds NW
- Dental insurance
- Life insurance
- Voluntary insurance plans
- 401(k) plan with profit sharing
- 8 paid holidays per year
- 3 weeks of PTO in the first year (available after 90 days of employment)
- Employee Assistance Program (EAP) services
Candidate required to pass background check and drug screen. Pediatrics Northwest is an Equal Opportunity Employer. Pediatrics Northwest is adhering to Washington State Laws regarding Health Care Professionals and the COVID-19 vaccine and employees must be vaccinated.
If you are interested, please apply directly on our website:
Pediatrics Northwest (recruitingbypaycor.com)
Salary : $22 - $33