Medical Receptionist

Job Summary/Objective: Serve patients by greeting and helping them; scheduling appointments; maintaining records and accounts.

ESSENTIAL FUNCTIONS

• Greeting and checking patients in/out, ensuring accurate collection and verification of information.
• Schedule and confirm appointments for pediatric patients.
• Answer phone calls, respond to inquiries, and manage messages in a professional and timely manner.
• Maintain patient records and ensure all necessary documentation is complete and up to date.
• Assist with insurance verification and handle billing-related questions as needed.
• Coordinate with clinical staff to ensure an efficient patient flow.
• Maintain a clean and welcoming front office environment.
• Adhere to confidentiality standards and HIPAA regulations.
• Maintain operations by adhering to policies and procedures; reporting needed changes.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

PHYSICAL DEMANDS

• Walking, squatting, sitting, bending, reaching: 75%
• Standing: 25%
• Average lifting requirements: 20-40 lbs. Frequency of Lifting: 0-25% of the time.
• Additional physical demands: Ability to grasp with both hands; pinch with thumb or forefinger; turn with hand/arm; reach for (above shoulder height).
• Ability to type 60 wpm.
• Ability to operate multi-line telephone system, computer keyboard and ten-key adding machine.

VISUAL, HEARING, AND MENTAL DEMANDS

• Vision adequate to perform essential functions such as reading telephone displays/computer terminals for long periods of time.
• Hearing adequately to perform essential functions such as answering the telephone.
• Mental capacity is adequate to perform essential functions such as quickly and accurately entering patient demographics and scanning documents while checking in multiple patients. Tact to deal with unfriendly individuals regarding various situations, and adequately handle stress.

Travel Requirements: Up to 25% may be required, depending on business needs, and will include all PIB locations.

Qualifications:

• High school diploma or equivalent required; additional education or certification in medical office administration is a plus.
• Previous experience as a medical receptionist or in a healthcare setting, preferably pediatrics.
• Strong interpersonal and communication skills.
• Ability to multitask and maintain attention to detail in a fast-paced environment.
• Familiarity with insurance procedures and medical terminology is preferred.

PIB is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis. Women, racial and ethnic minorities, persons of minority sexual orientation or gender identity, individuals with disabilities, and veterans are encouraged to apply for vacant positions at all levels.