Patient Coordinator

At Pediatric Dentistry and Orthodontics, the Patient Coordinator is more than a front desk role — you are the first impression and a key part of creating a calm, welcoming experience that helps patients feel comfortable from the moment they walk in. This person will have a a strong focus on patient accounts receivable, including patient billing, collections, payment follow-up, and resolution of outstanding balances. If you thrive in a fast-paced, patient-focused environment, we’d love to meet you.

Responsibilities

• Create a welcoming, high-energy environment by greeting patients and setting the tone for an exceptional visit

• Keep the day running seamlessly by managing the schedule, minimizing wait times, and proactively solving issues as they arise

• Serve as the connection point between patients and the clinical team, ensuring smooth handoffs and clear communication

• Support patients through their visit — from check-in to check-out — including scheduling next appointments and collecting payments

• Present treatment plans, explain insurance coverage, and discuss financial options with confidence and accuracy

• Stay ahead of the schedule by confirming appointments, verifying insurance, and following up on missed or late arrivals

• Maintain accurate patient records and ensure all processes align with HIPAA standards

• Contribute to a clean, organized, and professional front office environment

• Support the team with onboarding, training, and day-to-day office operations

• Perform other duties and responsibilities as assigned by management

This is an opportunity to step into a well-run, team-oriented practice where your role is essential to both the patient experience and the success of the office.

Full-time Benefits

We recognize that taking care of our team is just as important as taking care of our patients. That’s why we offer a comprehensive benefits package, including:

• Health insurance starting on your first day of employment

• Vision insurance

• Paid vacation time

• Paid holidays

• Paid sick time

• Dental and orthodontic benefits

• 401(k) retirement plan with employer contribution

• Consistent, set schedule

#simplyden

• Previous experience in a dental office setting is preferred

• Hands-on experience verifying insurance and a strong understanding of coverage, benefits, and patient responsibility is highly desired

• Proven ability to manage a busy schedule and multitask in a fast-paced environment

• Strong communication skills with the ability to confidently speak with patients about treatment and finances

• High attention to detail and accuracy in handling patient information and payments

• Professional presence with a positive, team-oriented mindset that provides exceptional customer service to all our patients

• Comfort using practice management software and standard office tools