Receptionist Front Desk

The Receptionist Front Desk plays a key role in managing visitor interactions and providing administrative support within a small team environment. Reporting to the Office Manager, this position requires handling confidential information with discretion and utilizing specialized software systems to efficiently manage scheduling and visitor logistics.

Responsibilities

Job Title: Pediatric Dental Receptionist
Location: New Tampa Florida
Job Type: 35-40hrs
Reports To: Office Manager / Lead Patient Coordinator

You will manage the front desk operations, with a heavy emphasis on utilizing Dentrix software to schedule appointments, manage patient records, and process dental insurance.

Key Responsibilities

• Patient Welcome: Greet children and their parents with an enthusiastic, child-friendly attitude. Maintain a clean, safe, and engaging reception area suitable for families.
• Dentrix Management: Maintain highly accurate digital records within Dentrix Enterprise/Ascend, including patient charts, medical histories, and parental consent forms.
• Scheduling: Coordinate and optimize the daily schedule in Dentrix, balancing routine cleanings, operative procedures, and emergency appointments to minimize family wait times.
• Pediatric Insurance: Verify dental insurance benefits (PPO, Medicaid, or chip programs). Calculate copays, submit pre-authorizations, and process payments.
• Parent Communication: Answer multi-line phones to address parent inquiries, send automated appointment reminders, and follow up on missed appointments.
• Compliance: Maintain strict patient confidentiality, adhering to all HIPAA guidelines regarding pediatric health information.

Qualifications & Requirements

• Software Mastery: Minimum of [1] years of hands-on experience using Dentrix dental software is required.
• Experience: [1] years of dental front desk experience, with a strong preference for pediatric dentistry or orthodontics.
• Patient Care: Exceptional patience, empathy, and communication skills tailored to interacting with children and anxious parents.
• Technical Skills: Strong understanding of dental terminology, ADA billing codes, and dental insurance verification processes.
• Education: High school diploma or equivalent required.

Benefits & Compensation

• Salary Range: [$18-20 per hour]
• Benefits: 401(k) matching; Paid time off (PTO); vacation accumulation
• Bilingual

Preferred Qualifications

• 2 years of experience in administrative support
• Associate degree in Business Administration or related field
• Proficient in Microsoft Office applications
• Strong telephone etiquette and communication skills
• Accurate and efficient data entry capabilities
• Excellent customer service and multitasking abilities
• Effective problem-solving skills

In this role, you will be the first face our young patients and their families see, making your ability to create a fun, comforting, and stress-free environment essential. We all work to give the best service to our patients with a happy heart and compassion. We are, after all, the Happy Smile Designers!