Front Desk Coordinator

At Pediatric Dental and Orthodontic Associates, our team is built on I.D.E.A.S. and we are committed to delivering on our core values which are Integrity, Development, Excellence, Accountability, and Service. We are looking for individuals that will foster those core values.

Pediatric Dental Associates is seeking a Front Desk Receptionist at our Cullman location.

The Dental Front Desk Receptionist plays one of the most important roles in the office, as the first-person welcoming patients. The Receptionist’s enthusiasm can comfort patients by being welcoming to help console any anxieties or fears about their visit. The receptionist works closely with other staff members in the office to notify the staff of a patients’ arrivals as well as sharing in other job responsibilities at the front desk.

• Greet and check in patients in a friendly and timely manner, notifying the team of the patient's arrival and any information that needs to be relayed.
• Checking the scheduled appointments have the correct procedures assigned according to the appointment description.
• Gather any data needed or information that is being requested per notes associated with the appointment, updating insurance information, collecting copays, deductibles, balances, etc.
• Accurately update patient’s demographics according to their updates or new patient paperwork, scan all documents presented into the patient’s document center
• Schedule appointments to optimize the providers and staff’s schedule
• Answer phones promptly, in a clear and professional manner
• Answer questions and assist parents and patients to feel comfortable before, during and after office visits
• Staying two days ahead of the schedule. Tasks would include; sending out updates and new patient paperwork prior to the patient’s appointment, confirming treatment plans have been signed, communicating with the office’s billers about balances, aged claims and any other billing related needs.
• Present treatment plan options to parents including payment totals
• Efficiency with dental software used at the office.
• Other duties as assigned.

Required Education and Experience

• High school diploma or equivalent required
• 1 year experience in a Dental office preferred
• Knowledge of Dental terminology and ADA/CPT Codes preferred
• Must possess a high degree of interpersonal relations skills and capability of relating to a variety of people and personalities
• Must possess a high level of flexibility and tolerance to adjust to changes in work loads and assignments
• Valid driver’s license is required
• Able to work Monday through Thursday, 7:30AM-5:00PM

Pediatric Dental Associates & Orthodontics is an Equal Opportunity/Affirmative Action Employer committed to fostering a diverse, equitable and family-friendly environment in which all employees can excel and achieve work/life balance irrespective of race, national origin, age, genetic or family medical history, gender, faith, gender identity, and expression as well as sexual orientation. Pediatric Dental Associates & Orthodontics also encourages applications from individuals with disabilities and veterans.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Application Question(s):

• What are your pay expectations?
• Do you have a valid Driver’s License?
• Do you have knowledge of Dental terminology and ADA/CPT codes?
• How many years of dental office experience do you have?

Work Location: In person