Medical Receptionist

JOB TITLE: Medical Receptionist  

CLASSIFICATION: NON-EXEMPT 

REPORTS TO: Medical Receptionist Lead, Office Manager 

About Us

At Pediatric Associates of Alexandria, we've built our practice around one thing: being there for kids and the families who love them. With three convenient locations — Inova Healthplex, Potomac Yard, and Duke Street — and hours seven days a week, we're committed to being accessible, compassionate, and thorough for every patient who walks through our doors, from newborns to teenagers across Northern Virginia, Maryland, and the DC area.

What You'll Do

• Be the welcoming first point of contact for patients and families — greet, check in, and check out with care and efficiency
• Answer and manage incoming calls, take detailed messages, and route them appropriately
• Verify insurance coverage and collect accurate demographic and billing information
• Collect co-payments and patient balances, and clearly explain account information
• Schedule, reschedule, and cancel appointments in our system (we use ECW — familiarity is a plus!)
• Maintain organized patient charts and create new ones as needed
• Keep the waiting area clean, tidy, and welcoming throughout your shift — because first impressions matter
• Open or close the office depending on your shift (turning on/off equipment, securing the space)
• Complete morning and evening tallies accurately
• Document everything — if it's not in the chart, it didn't happen
• Pitch in wherever needed; we're a team and we support each other

What We're Looking For

• High school diploma or GED required; Associate's degree preferred
• At least 1 year of experience in a medical office or administrative setting
• Familiarity with ECW (eClinicalWorks) is a definite plus
• Comfortable navigating a fast-paced environment and shifting priorities on the fly
• Strong communication skills — you can talk to a nervous parent and a grumpy toddler with equal grace
• Proficient in Microsoft Office and comfortable with standard office technology
• Detail-oriented and organized — you catch things others miss
• A team player who can also hold down the fort independently
• Positive, patient-centered attitude — always

Schedule & Hours

We offer both AM and PM shifts to fit a range of schedules:

AM Shift: Monday–Friday, 5:45 AM–1:30 PM 

PM Shift: Monday-Thursday 12:45-8:30PM, Friday 11:45-6:30PM.

Weekend Rotation Required: Saturday or Sunday, 7:45 AM–12:30 PM 

Why PAA?

• Be part of a well-established, community-trusted pediatric practice with 15 providers
• Work in a bright, kid-friendly environment where no two days are the same
• Join a team that genuinely cares — about patients, families, and each other
• Multiple locations with consistent scheduling
• Open 7 days a week means real flexibility in scheduling options

Ready to be the friendly face that makes a family's day a little easier? We'd love to meet you. Apply today!