Administrative Assistant - Funeral Home

Job Title

Administrative Assistant – Funeral Home

Job Description

We are a small privately-owned funeral home serving Lake, Cook, and DuPage counties looking to hire a qualified professional to serve as Administrative Assistant to our funeral home. The purpose of this position is to provide administrative assistance to our directors and other team members, support general administrative tasks and to ensure the efficient and smooth day-to-day operation of our business office. This is a Full-Time 32-46 hours a week position.

Responsibilities

· Answer phones & respond to family inquiries via telephone, online and in person

· Organize and schedule director and family meetings and appointments

· Develop and maintain filing system and office contact listings

· Produce and distribute general correspondence (letters, faxes, forms etc.)

· Manage and maintain inventory of supplies, anticipating needs, placing orders, and verifying receipt.

· Prepare, proof and file critical documentation such as death certificates, permits, burial/transit permits, clergy records and other required forms

· Ensure required documentation is accurate and complies with state, federal, and company guidelines and regulations

· Prepare and process family insurance claims and Veteran paperwork

· Act on calls from external vendors such as cemeteries, crematories, churches, hospitals, hospice, or long-term care communities, etc.

· Prepare and gather funeral related materials for church services or in-house family visitations (guest book, photo board, signage, contribution statements, checks, flowers, etc.)

· Prepare and submit obituary notice information to newspaper, online publications, and post content on our website.

· Support funeral home website and social media initiatives and online community presence

· Prepare, send, and process invoices and payments for services in database

· Support overall cleanliness of funeral home,

· Maintain and enter information into databases systems used by the funeral home

Required Knowledge, Qualifications, & Skills

· Detail oriented, strong written and verbal communication skills, and follows processes thoroughly

· Ability to handle fast paced and sometimes stressful situations and/or environments

· Demonstrates a caring attitude and sense of empathy with family members

· Addresses family needs or conveys information promptly to appropriate staff member

· Good problem-solving skill and ability to think and react quickly and multi-task

· Support overall office and funeral home cleanliness

· Occasionally run errands and pick-up documentation from funeral related townships or affiliations

· Reliable and dependable and wear appropriate business casual funeral attire

· Flexible and able adjust schedule as needed for on-demand funeral related events

Experience & Qualifications

· 1 years previous office administrative experience or equivalent

· High School diploma. Undergraduate or equivalent preferred

· Proficient in Microsoft Office 365 applications (i.e. Word, Excel, Outlook, & PowerPoint)

· Valid driver’s license and have reliable transportation

Language:

· English

· Bilingual – Spanish may be beneficial

Hours, Salary, Benefit:

Monday – Friday 9am-5pm (4 days a week- rotating day off)

Saturday 9am-3pm (every other Saturday)

$18-$23 Per Hour

Medical & Dental Healthcare Benefits

401K Retirement Plan

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $18 - $23