Office Coordinator: Insurance

Insurance Office Coordinator

Administrative Assistant / Office Assistant / Insurance Producer

Pedersen Insurance Agency – Farmers Insurance | Roseburg, Oregon

Pedersen Insurance Agency – Farmers Insurance is looking for a motivated, dependable, and customer-focused individual to join our team in Roseburg, Oregon! This position is a great opportunity for someone who enjoys working with people, staying organized, learning new skills, and building a career in the insurance industry.

We are a small, local insurance agency that takes pride in providing personalized service to our customers and building relationships within our community. The ideal candidate is professional, detail-oriented, eager to learn, and comfortable balancing administrative responsibilities with customer service and insurance sales.

This is a part-time position with the potential for full-time hours depending on qualifications, experience, and business needs. We are willing to provide training and guidance to help the right candidate grow into the role and develop their insurance knowledge.

What You'll Do:

• Answer incoming phone calls, respond to emails, and direct customer inquiries appropriately.
• Greet customers who visit the office and provide welcoming, professional experience.
• Assist customers with insurance questions, policy information, and general service requests.
• Help prepare insurance quotes, review customer information, and gather necessary details for new policies.
• Sell and recommend insurance products, including auto, home, and other personal insurance coverage, based on customer needs.
• Build and maintain positive relationships with new and existing customers.
• Assist with policy changes, renewals, billing questions, documentation, and other routine insurance service tasks.
• Maintain accurate customer records and complete data entry in agency systems.
• Assist with scheduling appointments, following up with prospective customers, and keeping track of outstanding requests.
• Keep the office clean, organized, and professional, including maintaining the reception area and common spaces.
• Support daily office operations and assist with additional administrative or insurance-related tasks as needed.
• Learn insurance products, agency procedures, and applicable requirements while working toward continued professional development.

Qualifications & Experience:

• Must be at least 18 years of age.
• An active Oregon Property and Casualty insurance license is preferred.
• Applicants without an insurance license must be willing to obtain an Oregon Property and Casualty license.
• Some college education is preferred.
• Previous experience in customer service, administrative support, reception, sales, or a similar role is preferred.
• Experience answering business phone calls and managing email correspondence.
• Strong written and verbal communication skills.
• Good organizational skills, attention to detail, and the ability to manage multiple tasks.
• Basic computer proficiency and the ability to learn new software and office systems.
• A strong work ethic, dependable attendance, and a willingness to learn.
• A professional, friendly, and customer-focused attitude.
• Ability to work independently while also contributing to a small team.
• Willingness to learn about insurance products, customer needs, and the sales process.

Skills & Career Development:

This position offers an opportunity to gain valuable experience in office administration, customer service, sales, and the insurance industry. You will have the opportunity to develop professional communication skills, learn how an insurance agency operates, build customer relationships, and continue developing your insurance knowledge.

We are looking for someone who wants to learn, take initiative, and grow professionally. Previous insurance experience is not required for the right candidate. Training and guidance will be provided to help you become comfortable with the responsibilities of the position.

Who Should Apply?

We encourage applicants who are dependable, motivated, and interested in developing their professional skills. Whether you have previous office experience, are beginning your career, or are looking for an opportunity to transition into the insurance industry, we would love to hear from you.

If you do not meet every qualification listed above, we still encourage you to apply! We understand that the right attitude, strong work ethic, and willingness to learn can be just as valuable as previous experience. We are interested in finding someone who is a good fit for our team and is excited about the opportunity to grow with us.

Position Details:

• Job Title: Insurance Office Coordinator
• Company: Pedersen Insurance Agency – Farmers Insurance
• Location: Roseburg, Oregon
• Job Type: Part-time, with potential for full-time employment
• Schedule: To be discussed during the interview process
• Work Location: In person

We look forward to finding someone who is excited to learn, contribute to our office, and help us continue providing excellent service to our customers and community.

Contact Information:

Have questions about the position or interested in setting up an interview? We’d love to hear from you! Please feel free to reach out by email or call/text with any questions or to discuss the opportunity further.

• Email: jessica.kpedersen@farmersagency.com
• Call or Text: 541-673-5402

Pay: $16.00 - $23.00 per hour

Benefits:

• Flexible schedule
• Paid time off

Work Location: In person

Salary : $16 - $23