What are the responsibilities and job description for the Customer Support Specialist - Intake position at PECAN VALLEY MH-MR REGION?
Duties include but are not limited to: Assisting with ensuring individuals seeking mental health services have completed applications for services and other necessary paperwork. Answering telephone, receiving intake and screening information from the call center. Will be the customer support specialist for the designated program facility, to include completing requisitions for supplies for other staff at the location. Tracking individuals throughout the open access process, filing, sending out correspondence via mail, email, and responding to questions. Assistance with other data collection and reporting functions as needed. Completing financial eligibility and insurance verification process for those entering Pecan Valley’s services. Must be familiar with, and/or willing to be trained in, trauma-informed care. This includes understanding, recognizing, and responding to the effects of all types of trauma, and an ability to work in a behavioral environment where staff convey dignity, respect, hopefulness, and the opportunity for choice and empowerment among consumers.
Qualifications:Excellent customer service skills, phone etiquette, and professional demeanor required. Pleasant telephone voice, exceptional organizational skills, proper grammar and ability to relate well to phone-in and walk-in patrons. Ability to work cooperatively with others. Excellent typing and spelling skills required. Must have experience/knowledge of Microsoft office programs. Knowledge of the use of office equipment including computer, copier, fax, multiple line phone, postage meter. Flexibility to assist in a variety of assignments in a sometimes fast-paced environment. Must have a high school diploma or G.E.D., must have a good driving record for the past 3 years and have a valid auto insurance card.
PHYSICAL ABILITIES: Must be able to bend, stoop, kneel crouch, squat, lift at least 25 lbs., reach forward and overhead, and sit for an extended period of time.
Salary : $15 - $15