Coordinated Specialty Care Early Onset Case Manager

Under the direction of the Coordinated Specialty Care Early Onset Supervisor (CSC-EO) and within federal, state and local guidelines provides moderately complex case management services to individuals between the ages of 15 and 30 experiencing their first episode of psychosis. Duties involve developing and maintaining long-term contact with individuals in the program, their families, and service providers for medical, social, educational, substance abuse and related service needs. The CSC-EO Case Manager will have a caseload of individuals in multiple counties.

The CSC-EO Case Manager is responsible for providing treatment, rehabilitation, case management, and supportive services to consumers with severe and persistent mental illness and in the first episode psychosis program. Role includes working with individuals and families to educate them about psychosis and provide skills training to improve overall functioning. Responsibilities include planning and linking needs to community resources and following up with referral sources to ensure identified needs are addressed; development, and provision of skills training to facilitate community integration as needed. Services may be provided at the office, in-home, or other community locations as needed to meet the needs of those served. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment. Must be familiar with and/or willing to be trained in trauma-informed care. This includes understanding, recognizing, and responding to the effects of all types of trauma and an ability to work in a behavioral environment where staff convey dignity, respect, hopefulness, and the opportunity for choice and empowerment among consumers.

Essential Functions

Provide ongoing case management services and rehabilitation services for adults with mental illness to assigned caseload as determined by Manager. Knowledge of adult issues in a rural setting. Acts as a positive role model to those served and advocates on their and their families’ behalves. Duties include but are not limited to the following:

• Maintain understanding of TRR services and UM Guidelines for LOCs.
• Accurately complete a uniform assessment to identify an individual’s needs and strengths as appropriate
• Must be able to utilize an electronic health record system to document collaboratively and concurrently with consumers across all processes, including assessment, service planning, and ongoing consumer-provider interaction
• Meet productivity standards and other performance standards set by the agency
• Provide community referral as needed
• Communicate with referring entities, internal and external providers
• Maintain a flexible work schedule while demonstrating effective time management to meet needs of individuals and families served
• Travel between locations as assigned
• Participate in weekly staff meetings
• Participate in data collection activities and peer review processes as requested
• Other duties as assigned by supervisor

Skills and Qualifications

A successful candidate will have the following abilities and minimum qualifications:

• Bachelor’s Degree in a human services field and be able to obtain credentialing as a QMHP-CS
• Prefer at least 1 year experience working with adults and/or youth with serious and persistent mental illness
• Working knowledge of mental health and substance abuse services and needs
• Clear understanding of normal and atypical development
• Must have strong computer operating skills
• Ability to participate respectively as a team member during department and agency meetings
• Excellent verbal and written communication skills
• Ability to work both independently and part of a team to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard practices
• Capacity for flexibility in dealing with ongoing changes in the service delivery system
• Bilingual ability (Spanish/English) is preferred but not required
• Must have a valid Texas driver’s license, a good driving record for the past three years, and personal automobile liability insurance as required by the state of Texas

Physical Requirements

• Must be able to bend, stoop, kneel, crouch, squat, lift at least 25 pounds, reach overhead, and sit for extended periods of time. Must be able to walk over a variety of surfaces.

Salary : $20 - $25