Shift Leaders (Daytime or Evenings)

About Us

Pecan Jacks Ice Cream & Candy Kitchen is opening in Mt. Pleasant, and we're looking for the founding crew to help bring it to life. We're a family, community-focused ice cream and candy shop with a Lowcountry soul — handcrafted ice cream, pralines, brittle, and chocolates made fresh and served with genuine Southern hospitality. If you love connecting with guests, take pride in doing things right, and want to help build something new, we want to meet you.

Shift Leader

For experienced team members ready to step into leadership. You'll run the floor when the manager isn't on-site — opening or closing the store, keeping the team on track, and making sure every guest gets the full Pecan Jacks experience.

Job Type: Part-Time/Full-Time | Pay: Competitive Hourly Tips (Shift Leaders) | Location: 966 Houston Northcutt Blvd, Mt. Pleasant, SC | Schedule: Multiple shifts available —

What You'll Do

Shift Leaders do everything a Scooper does, plus take ownership of the shift: coaching team members in the moment, handling guest issues that need a manager's touch, and making sure cash, product, and cleanliness standards are met before handing off to the next shift.

Key Responsibilities

• Open or close the store, including cash drawer setup/reconciliation and closing checklists.
• Assign stations and keep the team moving during rushes.
• Coach and correct team members in real time; model the guest-experience standard.
• Monitor product levels, temperatures, and FIFO rotation; flag issues to management.
• Handle guest concerns that go beyond a team member's authority.
• Step in on the floor (scooping, register, cleaning) whenever the shift needs it.
• Report any equipment, safety, or staffing issues to the Store Manager.

Additional Qualifications

• Prior food service, retail, or restaurant experience (leadership experience a plus).
• Comfortable handling cash reconciliation and basic POS troubleshooting.
• Reliable, punctual, and able to keep a level head during busy rushes.