Operations Assistant - Golf Academy (Full Time)

The Operations Assistant supports the day-to-day operations of the Golf Academy and The Hay by assisting with administrative tasks, coordinating internal processes and ensuring the smooth execution of operational activities. This role requires strong organizational skills, attention to detail and the ability to multitask in a fast-paced environment. More specifically, the Operations Assistant facilitates students, guests and visitors’ experience at the Pebble Beach Golf Academy. They will also provide administrative support for the Golf Academy team and support the golf operations as needed. Answer questions regarding the Pebble Beach Golf Academy, golf, and general resort questions. Assist with lesson, club fitting, and facility scheduling in Outlook (instructors and all shared calendars) and SMS Resort Scheduling. Coordinate pre-arrival procedure for student lessons. 

Company Background:

Pebble Beach Company, (“PBC” or “The Company”) headquartered in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay, and Casa Palmero. The Company also operates five renowned golf courses: Pebble Beach Golf Links, home of the 2027 U.S. Open, Spyglass Hill Golf Course, The Links at Spanish Bay, Del Monte Golf Course, and the Tiger Woods designed short course, The Hay.

Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Forbes Five-Star certified since 2014, Pebble Beach Golf Academy & Practice Facility, and a diverse offering of culinary and retail experiences. PBC annually hosts premier events such as the Pebble Beach Concours d’Elegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational, Pebble Beach Food & Wine and PURE Insurance Championship.

Essential Duties & Responsibilities:

• Greet and accommodate students/guests/visitors upon arrival to the Golf Academy.
• Assist the operations team with clerical and administrative tasks such as filing, data entry, and document management.
• Prepare regular reports on operational activities, memberships and maintain accurate records.
• Help ensure operational activities are in line with Pebble Beach Company policies.
• Project a positive resort image, as well as its integrity.
• Answer questions regarding the PBGA, golf, and general resort questions; relay messages to appropriate person.
• Assist with lesson, club fittings, and facility scheduling into Outlook (instructor and all shared calendars) and SMS Resort Scheduling.
• Contact students/guests for lesson confirmations.
• Coordinate pre-arrival procedure for student lessons.
• Create, maintain and update department file information, including contracts, correspondences, check lists, and reports.
• Communicate pertinent information on groups or programs with Golf Academy team, Pro Shops, and other departments (i.e. Sales and Conference Services) through verbal and written correspondences.
• Schedule, coordinate, and set up meetings.
• Utilize POS for individual lessons, group program charges, and retail purchases
• Comply with all Pebble Beach Company safety and health policies and procedures.
• Assist with retail operations including Hay merchandising and custom club orders

Requirements:

• ·         Excellent organizational, time management and communication skills.
• ·         Strong problem-solving skills and attention to detail.
• ·         Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• ·         Aptitude to operate golf technology (equipment/software).
• ·         Ability to work independently and collaboratively as part of a team.
• ·         2 years administrative experience required.
• ·         Prior cash handling experience required.
• ·         High School diploma or equivalent required; associate or bachelor’s degree preferred.

Desired Skills:

• Previous experience in an administrative, operations or support role is a plus.
• Golf knowledge: basic understanding of the game, equipment and common terms.
• Customer service skills: friendly, helpful and professional when dealing with guests and students.
• Tech skills: familiarity with golf simulators, launch monitors and club fitting.
• Event planning support: helping organize junior camps, clinics and member events.
• Sales ability: assisting with academy memberships and club sales.
• Flexibility: willingness to work weekends, evenings or early mornings when events demand it.
• Inventory and supply management.
• Analytical skills.
• SMS Host, SMS POS, and Delphi experience preferred.

Why work for Pebble Beach Company:

• Competitive Pay:  $21.00/hour. 
• Enjoy world-class health and wellness benefits. For Full Time employees, comprehensive medical, dental, vision, and life insurance is available. In addition, our Health & Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your family’s health needs free of cost.
• Prepare for your future. You will be eligible to participate in our 401(K) retirement program. Pebble Beach Company will match $.75 for every $1 you contribute to your 401(k), up to 6% of eligible compensation. In addition, the company will contribute an amount to your 401K each quarter based on your hours worked, along with a discretionary contribution at the end of each fiscal year.
• We encourage YOU to be our guest. You will receive discounts at all Pebble Beach restaurants, retail shops, and our Forbes Five Star Spa. In addition, Hotel discounts are also available during select seasons.
• Play our world-famous golf courses! Enjoy our Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club.
• Grow your career with Pebble Beach. We provide opportunities for ongoing learning and development, as well as promotions and transfers to advance your career.
• Lunch is on us. Enjoy a complimentary meal during your shift in our Employee Dining Room.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Salary : $21