Incident Management Content Fixer

The Incident Management Content Fixer (Full Time) is responsible for resolving prioritized curriculum incidents across a variety of courses for grades K through 12 by developing & correcting content, collaborating with SMEs on content accuracy, processes, and standards, and executing editorial standards and protocol for all core, offline, and elective courses (lessons, assessments, multimedia, and ancillary materials).

Core Tasks and Responsibilities:

• Updates existing content to new formats in line with documented design requirements
• Prepares online courses for release by updating course structure and metadata
• Revise content in proprietary LMS to resolve prioritized bugs, defects, and customer-reported incidents
• Solve a variety of complex problems; exercises judgment based on the analysis of multiple sources of information
• Understand the capabilities and limitations of the available authoring and development tools to implement resolutions to problems
• Implements curriculum changes according to editorial style, including diversity, equity, and inclusion standards

Key Relationships:

• Works closely with Global Incident Management and Product Delivery in support of high-quality K-12 virtual learning experiences
• Collaborates with content Subject Matter Experts to develop a comprehensive and consistent academic program
• Maintains effective relationships within own and related areas

Training/Competencies:

• Helps to ensure the quality of the tasks and advice provided by self and others
• Comfortable learning and using multiple proprietary software systems to manage content
• Solves problems by identifying and selecting solutions using acquired technical expertise
• Must be capable of developing and implementing multiple projects simultaneously with tight deadlines
• Continually explores and advocates for new ways of improving our existing services and products

Education, Skills, and Experience:

• Bachelor's degree in technology, education, or comparable experience
• Previous experience with content incident management preferred
• Experience in curriculum development preferred, including the development of digital products
• Able to provide excellent customer service to a variety of stakeholders
• Able to quickly learn, organize, and utilize information
• Proven track record of thriving in a fast-paced, high-performing environment
• Strong prioritization skills and attention to detail
• Excellent verbal and written communication skills
• Demonstrated desire and ability to successfully collaborate within a fully virtual team
• Basic HTML and web skills essential
• Knowledge of Microsoft and Google business applications
• Familiarity with Learning Management Systems (LMS), Education Management Systems (EMS), or other similar content management systems

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York State, New York City, Vermont, Washington State, and Washington DC laws, the pay range for this position is as follows:

The full-time salary range is between $60,000 - $70,000.

This position is eligible to participate in an annual incentive program, and information on benefits offered is here.

Applications will be accepted through November 30, 2025 . This window may be extended depending on business needs.

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Job: School Service Delivery

Job Family: LEARNING\&\CONTENT\_DELIVERY

Organization: Virtual Learning

Schedule: FULL\_TIME

Workplace Type: Remote

Req ID: 21651

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