Enrollment Advisor

Student Services Advisor (Remote)

The GED test has opened doors to better jobs and college programs for more than 20 million graduates since 1942. The GED test is accepted by virtually all U.S. colleges and employers. As the creator of the one official GED test, GED Testing Service has a responsibility to ensure that the program continues to be a reliable and valuable pathway to a better life for the millions of adults without a high school diploma. The organization continues to develop several new, innovative programs like GEDWorks. GED Testing Service is a joint venture between the American Council on Education and Pearson.

GED Testing Service® is sister company to Pearson VUE, the global leader in computer-based testing. Together GED Testing Service® and Pearson VUE are businesses of Pearson. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).

The GED® Student Advisor will work with students to guide them through the process of obtaining their GED® credential. The Advisor will process student intake and help answer student's questions about the GED® program assign practice tests, the GEDReady, and appropriate study materials for the student. They will monitor the student’s progress through their prep to test journey and motivate them along the way. The Advisor is also responsible for helping students interpret their assessment results and prescribe their learning path. They will also identify and implement new approaches to helping more people successfully earn their GED credentials.

A successful job applicant should have a strong sense of empathy, excellent customer service skills, and strong organizational skills. Ideal candidates will have experience with adult students or the GED.

Responsibilities

• Guide and Advise Students
• Initial outreach to GED® students through a welcome phone call, email, or text.
• Process student registration in GED® systems
• Describe GED® program to student and prescribe student learning path
• Monitor weekly student progress and advise them on the next steps
• Weekly touch-base contact with student
• Interpret assessment results as necessary
• Identify and implement student improvements
• Identify, develop, and implement new models or approaches to helping students be more successful in reaching their GED goals
• Reporting
• Report on student progress – individual and aggregate reporting
• Identify process improvements to drive student completion and outcomes

Qualifications

• Education and Experience:
• Some post-secondary education preferred
• Excellent customer-facing skills
• Ideal candidates will have experience with adult students or the GED
• Skills, Knowledge, and Abilities:
• Critical thinking and problem-solving skills
• Strong empathy, driven to progress, and helping people meet their goals
• Strong organizational skills
• Excellent time management skills
• Excellent communicator
• Team player
• Bilingual – Spanish is required

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York State, New York City, Vermont, Washington State, and Washington DC laws, the pay range for this position is as follows:

Minimum full-time salary range is between $60,000 - $62,000.

This position is not bonus eligible, and information on benefits offered is here.

Applications will be accepted through November 8th, 2025. This window may be extended depending on business needs.

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Job: Sales

Job Family: GO\TO\MARKET

Organization: Enterprise Learning & Skills

Schedule: FULL\_TIME

Workplace Type: Remote

Req ID: 21659

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