What are the responsibilities and job description for the Lead Optician/Assistant Manager position at Pearle Vision?
GENERAL FUNCTION:
The basic function of the Optician is to attract and retain patients by delivering an exceptional patient experience, fostering patient retention, and promoting outstanding doctor satisfaction.
MAJOR DUTIES & RESPONSIBILITIES:
- Drive profitable store sales by fostering a retail selling culture by practicing through role-playing and using effective retail sales skills.
- Develop professional business relationships with other associates and Doctors.
- Fill ophthalmic eyeglass prescriptions, and fit and adapt lenses and frames, to include, but not limited to, the following:
- Utilize optical prescription in conjunction with the patient's visual requirements.
- Recommend specific lenses and lens coatings to suit patient needs.
- Assist patients in the selection of frames and coordinate frames with prescription and patient needs.
- Perform appropriate optical-related measurements.
- Ensure a quality patient experience through correct pricing, POS entry, and realistic delivery time quotes.
- Provide appropriate guidance to patients regarding Managed Vision Care.
- Assist the store with being effectively merchandised according to the Planogram and other Company standards.
- Assist with the timely execution of approved Marketing programs and initiatives, and the implementation of appropriate signage and promotions according to company standards.
- Other duties as assigned by the Store Manager
- Assist with the training of all new hires.
- Establish and lead sales training meetings.
KNOWLEDGE & SKILLS:
- Ability to sell through the use of sales skills and accountability for sales results.
- Experience and proven results with a retail or customer service establishment.
- Ability to present and implement decisive and creative solutions to opportunities to grow the business.
- Ability to provide enthusiastic and concise communication to meet/exceed patient expectations.
- Foster positive and results-oriented associate and doctor relationships.
- Attention to detail and follow-up.
- Ability to manage priorities through adaptability and flexibility.
- Willingness to take calculated risks.
- Experience with personal computers preferred.
- State license or certification by a nationally recognized association as an optician.
EDUCATION:
High school diploma or equivalent, or comparable experience typically achieved with a minimum of 3 years in a retail environment.
The incumbent or successful candidate must meet the position requirements above to perform the essential functions of this position and achieve the outcomes/results indicated in this position description.