What are the responsibilities and job description for the Patient Service Coordinator position at Pearle Vision - Saugus?
Your day starts at 9:45am leaving you plenty of time for personal appointments, getting the kids to school, a nice breakfast, going to the gym or taking a walk, general errands, or just relaxing. Patients come to us needing to see and it is our responsibility to help them with just that. Our team is passionate about connecting with our patient base which has been strongly built and maintained over the last 30 years. As a long time and dedicated part of the community, our goal is to remain committed to providing exceptional experiences to all who walk through our door. This is not just a job, it's a purpose. We would love for you to come join our rock star team and be part of the magic!
At Pearle Vision, we are committed to delivering exceptional service to our valued patients. We pride ourselves on creating a welcoming environment where patients receive personalized attention and professional advice to meet their vision needs. As a growing practice, we are looking for an intelligent and enthusiastic individual to join our dynamic team. We offer highly competitive pay based on your qualifications and experience.
You will play a pivotal role in our patient's experience with us. You will be responsible for maintaining the daily operations of the doctor's area and contributing to a positive and team based work environment while consistently providing our patients with exceptional experiences.
Key Responsibilities
- Answering the phone and assisting callers
- Scheduling appointments and maintaining an efficient schedule
- Checking patients in and out for their appointments, ensuring accurate and complete demographic and insurance information
- Abiding by all HIPAA laws and office policies and procedures
- Managing patient charts, verifying insurance eligibility and coverage, and collecting appropriate co-payments.
- Utilizing pre-test equipment with patients before they see the doctor, such as auto-refractor, OCT and Optomap imaging
- Working collaboratively with the doctors, management, and other team members to provide a seamless and efficient experience to the patient.
- Other duties as assigned by management
Qualifications
- 18 with high school diploma
- Reliable transportation to and from work
- Proficient in general computer use and programs such as Microsoft Word
- Able to communicate effectively, comfortably, and professionally while making phone calls and answering the phone
- Excellent verbal and written communication skills, with the ability to explain complex information in a clear, patient-friendly manner.
- Strong customer service skills with empathy and passion for helping others.
- Ability to work collaboratively with co-workers and lead by a positive example.
- Motivated and driven to grow and succeed and to help others grow and succeed
What We Offer
- Competitive Salary: Commensurate with experience and qualifications. You will have a base hourly rate
- Benefits: Vacation time, paid holidays, and medical and dental insurance available for full time staff; sick time, and retirement plan with company match available to all employees.
- Professional Development: We provide ample mentoring and opportunities for growth within our business.
- Supportive Work Environment: A caring and inclusive team that values your input and expertise.
We will consider both full time and part time applicants.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.