General Manager

ABOUT US:

This is not just a job..........it's a career path with endless possibilities in a vast and growing field. The happiness of those we serve depends on our associates' happiness, so you'll receive excellent compensation and a benefits package with additional perks designed to make you smile. We consider our work environment our sanctuary and make great efforts to protect it from negativity, both from the outside and within. The work you do will be challenging yet rewarding. But you'll earn more than a paycheck: you can enjoy opportunities to grow your career. Most of all, we believe you can find purpose, meaning, and the chance to be part of something bigger than yourself. Check out our Google reviews!

This position is in Oakbrook Terrace.

GENERAL FUNCTION:

The primary responsibility of the General Manager is to drive profitable sales growth by delivering an outstanding patient experience. The manager leads the team in a positive and productive environment, modeling exemplary patient care. The manager also develops and maintains outstanding associate and doctor satisfaction and retention.

MAJOR DUTIES & RESPONSIBILITIES:

• Drive profitable store sales by fostering a patient-focused retail culture.
• Attainment of plan sales goal and comp store sales growth.
• Positive comp store contribution (year-on-year improvement).
• Effectively train and develop associates to consistently deliver a patient-care-focused experience.
• Develop a team of administratively skilled associates who support daily operational tasks.
• Develop strong professional relationships with Doctors.
• Participate in business planning and business updates.
• Accountable for the recruitment, training, development, and retention of high-performing associates, as measured by:
  • Selection of brand-right associates who demonstrate desired patient care behaviors
  • Effective and consistent associate onboarding
  • Employee satisfaction through two-way communication
• Ensuring positive patient satisfaction, as measured by patient retention and survey responses.
• Ensure each store is effectively merchandised and presented according to standards as measured by:
• Ensure high quality through customer follow-up, accurate measurements, correct pricing, POS entry, and realistic service delivery time quote as measured by:
• Maximize Managed Vision Care relationships and sales opportunities.
• Execution of operational procedures:
  • Safety (security system, safety information posted, fire extinguishers, door locks)
  • Maintenance as measured by proper housekeeping, carpet, storefront windows, proper lighting, and store safety (safety information posted, fire extinguishers and door locks)

KNOWLEDGE & SKILLS:

• Proven track record of sales growth through sales skills and accountability for sales results.
• Ability to train (through practice and role-play), coach, and develop excellent patient-focused, sales, and results-oriented associates.
• Demonstrated ability to deliver an outstanding experience during direct interaction with patients.
• Ability to recruit and select associates and doctors.
• Ability to provide enthusiastic and concise communication to meet/exceed patient expectations.
• Willingness to take calculated risks
• Computer experience and agility.

EDUCATION:

Bachelor's degree or comparable experience in retail operations.

The incumbent or successful candidate must meet the position requirements above to perform the essential functions of this position and achieve the outcomes/results indicated in this position description.  The Company will make every effort to provide reasonable accommodations, upon request, to enable qualified individuals with known disabilities to perform the essential functions of their jobs.