Membership Manager

The Pearland Chamber of Commerce is seeking a dynamic and relationship focused Membership Manager to lead the growth, engagement, and retention of its membership base. This position serves as the front door to the Chamber experience, guiding new members through onboarding, building meaningful connections, and ensuring long term value through strong communication and personalized engagement. The ideal candidate thrives in a people first environment, brings a passion for customer service, and is committed to creating a welcoming and connected business community.

Interested candidates should submit a resume and cover letter to President@PearlandChamber.org

Job Title: Membership Manager

FLSA Status: Exempt

Reports to: President/CEO

Summary of Position: The Membership Manager is responsible for the growth, engagement, onboarding, and retention of Chamber membership, with primary emphasis on new member experience and long-term relationship management. This role leads all inbound membership recruitment, serves as the primary point of contact for new members, and plays a key role in executing retention strategies to ensure continued member value and satisfaction.

The Membership Manager works collaboratively with staff and volunteers to strengthen member relationships, drive engagement, and maintain a thriving, connected Chamber community.

This is a professional, salaried position not subject to overtime pay requirements. It requires self-supervision, policy implementation leadership and work beyond the context of an eight-hour day without additional compensation.

KEY RESPONSIBILITIES:

• Manages membership development programs
• Develops, maintains, and grows total membership of the Chamber
• Encourages and engages membership participation in Chamber events and on Committees
• Coordinates contacts of staff and volunteers with new and existing members
• Develops ways to involve members in Chamber activities, events, and committees

KEY AREAS OF WORK ARE:

Membership Recruitment & Onboarding

• Serves as the primary point of contact for all inbound membership inquiries, responding promptly and professionally.
• Manages all aspects of new member onboarding, including answering questions, processing payments, sending welcome materials, and ensuring a smooth start.
• Meets with new members to review benefits and identify engagement opportunities.
• Coordinates and schedules Ribbon Cuttings, ensuring information is added to the website and internal calendars.
• Develops, maintains and grows total membership of the Chamber

Member Retention & Engagement

• Manages and contributes to the Chamber’s membership retention plan through ongoing outreach and relationship management.
• Conducts regular in-person visits, phone calls, and email outreach to existing members; documents all contact efforts.
• Identifies opportunities to improve member engagement, satisfaction, and renewals.

Programs and Committees  

• Serves as staff liaison for the Ambassador Committee, including recruitment, meetings, and coordination of ambassador activities.
• Manages and coordinates the Chamber’s First Fridays monthly networking program.
• Coordinates and supports the Chamber’s Member Orientation.
• Schedules and participates in Ribbon Cuttings and member engagement activities as assigned.
• Contributes ideas to all programs to meet needs of members

Finance & Budget

Coordinates a variety of program budget preparation and submits recommended budgets and revisions to President/CEO. Includes consultations with other staff. Review budgets for each program and makes recommendations, if appropriate.

Marketing & Communications

• Works closely with Director of Events, Vice President and Program Coordinator on design and distribution of materials
• Ensures Chamber’s database includes accurate information of membership and prospects

Other Essential Functions:

• Assists the President in establishing and developing committees to carry out the goals of the Chamber.
• Prepares minutes of all committee meetings for which he or she is responsible.
• Maintains files for above events/committees
• Attends Chamber Board and Committee meetings as necessary to share and receive information

STAFF RESPONSIBILITY FOR THE FOLLOWING SPECIFIC PROJECTS:

Membership Appreciation Events

• Coordinates, along with the Director of Events, events to engage members.

First Friday

• Coordinates, along with the Program Coordinator and the Director of Events, the Chamber’s monthly networking event

Administrative:

• Telephones - Answer telephones as needed.
• Administrative Support - Provides additional administrative support as needed in the office and be willing to assist other staff members on any and all projects as needed.
• Other duties - as assigned

Other General Areas:

• Understand and adhere to the policies set forth by the Employee Handbook and Code of Conduct
• Practice exceptional customer service and teamwork at all times.
• Serve as a team player on the Chamber of Commerce staff and assist with other Chamber projects as needed.

• Bachelor’s degree in business, Communications, Public Relations, or a related field or equivalent professional experience, with demonstrated success in customer service, client relations, or member-focused roles.
• Experience in membership-based organizations, hospitality, sales, or community engagement roles preferred.
• Prior experience in non-profits, associations, or business is a plus.
• Ability to navigate diverse personalities, resolve concerns effectively, and represent the organization with a service-oriented, solutions-focused approach.

• Excellent public speaking, research and writing skills
• Proficient knowledge of computer systems, specifically in MS Office products, and CRM software.
• Outstanding time management skills
• Ability to communicate – verbal, non-verbal and listening skills with volunteers, members, peers, and coworkers.
• Supervisory skills – ability to plan, organize, and delegate

• Occasional lifting and carrying of less than 25 pounds.

• $50,000 salary with potential for annual bonus
• Phone allowance & mileage reimbursement available.
• Generous paid PTO policy paid holidays annually
• Retirement benefits to include a 3% employee match in a 401k
• Group Health, Dental & Vision insurance plan