What are the responsibilities and job description for the Office Manager position at PEARL STREET DENTAL GROUP?
Fusion Dental & Braces is looking for a dedicated Dental Office Manager! Our Dental Office Manager is a professional, organized, reliable leader who plays a vital role in inspiring and motivating our team. You will be responsible for efficiently and effectively performing all functions of the front office as they relate to developing, coordinating, maintaining productive schedules, ensuring patient satisfaction and practice profitability.
If you think you would make a great addition, have a passion for dentistry and would like to be part of a fun team-oriented group of dental professionals that LOVES their patients, we’d LOVE to hear from you!
Responsibilities:
- Guarantee office productivity, develop and manage all internal office procedures and policies
- Maintain staff schedules
- Ensure all office employees deliver outstanding customer service
- Coordinate the day-to-day execution of office policies that increase productivity and efficiency
- Respond to clinical and operational issues in a timely and professional manner
- Model outstanding patient service, written, verbal, and other communication skills.
- Identify team member strengths and areas of opportunity as it relates to patient skills.
- Train, coach, and mentor team members to optimal patient service levels.
- On-board all team members to seamlessly integrate into the dynamic practice environment while continuing to meet the patient and business needs.
- Train operations team members to perform duties in a timely and accurate manner while auditing work to confirm quality and provide additional training as needed.
- Partner with your Regional Manager for coaching and guidance regarding personnel management, including performance reviews, performance improvement plans, and performance warnings.
- Partner with dentist and regional leadership to make operational decisions to benefit the dental practice.
- Understand and analyze profit and loss statements and discuss monthly with Regional and Dr owners
- Action plan key performance metrics to successfully lead and grow the business.
- Delegate tasks as required
Requirements:
- Minimum 2 years prior Dental Office Management experience.
- Exceptional leadership and problem-solving skills
- Dedicated to delivering excellent customer service
- Friendly, professional, and highly organized
- Bilingual (Spanish) is preferred.
- Sales and Customer Service experience is a plus.
- Ability and willingness to multi-task, delegate, and hold others accountable.
- Understanding of modern Patient Management Software (Open Dental)
- Solid understanding of dental billing and insurance procedures
- Ability to travel as needed.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person