What are the responsibilities and job description for the Call Center Specialist position at Pearl Street Dental Group?
Excited to be growing our team! We are in need of a Call Center Specialist who loves to chat with patients, is a scheduling rock star, and has a great phone ettiquette. We have a great team and can't wait to meet you!
Responsibilities:
- Answer incoming calls and respond to customer inquiries in a professional and courteous manner
- Provide accurate information about services to customers
- Perform data entry and maintain customer records in the system
- Assist with resolving customer complaints or issues
- Follow call center scripts and procedures to ensure consistency and quality of service
- Collaborate with team members to achieve call center goals
- Handle customer inquiries via email or chat if necessary
Skills:
- Excellent phone etiquette and communication skills
- Proficient in data entry and computer systems
- Previous experience in a call center or customer service role is required
-Dental office experience is preferred
- Knowledge of dental office procedures is a plus
- Bilingual in English and Spanish is highly desirable
- Ability to analyze customer needs and provide appropriate solutions
- Multilingual abilities are a plus
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Relocate:
- Dallas, Tx 75201: Relocate before starting work (Required)
Work Location: In person
Qualifications:Requirements
- Previous call center experience
- Dental experience strongly preferred